Hard times and mismanagement - Mid Level Management Asurion Employee Review

1.0
May 16, 2024
Recommend
CEO approval
Business outlook

Pros

The overall culture of the average person is great. But people are great wherever you go, aren't they?

Cons

They had a DEI push about 4-5 years ago and as a result have over-promoted people who aren't as skilled into positions of (mis-)management. They've had a big public scandal of sexual abuse that was permitted by top levels in the company and covered over by HR until the disclosure grew too big to contain. The CEO wasn't contrite when it came out, he was angry. He talked about holding people accountable, but he sounded like a little kid mad because he got caught with his hand in the cookie jar. They are a debt leveraged company and the core product is insurance. They've tried to venture into several other markets, but the efforts have fallen flat. They've now entered a repeating cycle of staff reduction and shipping work overseas, followed by further staff reductions and shipping more work overseas. Two cuts this year. Several cuts last year. Shuttering entire product lines. Buying up companies just to shut it all down a year later with nothing to show for it. The future doesn't look bright.

Explore other reviews about Asurion

5.0
Mar 3, 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

3.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

Cons

Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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