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      Asurion

      Engaged employer

      Asurion reviews

      Customer Service Representative - Customer Service Representative (CSR) Asurion Employee Review

      3.0
      Apr 8, 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home, good pay, sales commission opportunities

      Cons

      Very heavy emphasis on sales. Coaches keep asking to push sales. Company should prioritize service, but at times it feels like you are being made to ask the customer to buy something when their current problem hasn’t been taken care of yet.

      avatar
      Asurion Response
      2y
      Thank you for leaving a review. We appreciate your feedback as we are always looking to learn and grow at Asurion.

      Explore other reviews about Asurion

      5.0
      Mar 3, 2026
      Quality analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice place to work for many

      Cons

      Layoffs are always around the corner

      4.0
      Jun 11, 2026
      Regulatory compliance manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The salary and benefit offerings are strong. The culture is good and the people are welcoming.

      Cons

      Regular layoffs can cause employee stress.

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