Great Company... Great Culture... Great People - Premier Support Technician Asurion Employee Review

5.0
Oct 20, 2014
Recommend
CEO approval
Business outlook

Pros

The benefits are absolutely awesome. People seem to enjoy going to work there. They staff enough people where you're not getting hit with calls all the time.

Cons

I'm no longer there due to the fact it's a call center and that type of atmosphere wasn't a fit.

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Asurion Response
11y
Thank you for your review. It is great to know you enjoyed your time with us, including your coworkers and the benefits Asurion provides. While you are no longer with us, we encourage employees to speak with their leaders when they have concerns.

Explore other reviews about Asurion

5.0
Mar 3, 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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