Lies!! - In Home Expert Asurion Employee Review

1.0
May 31, 2021
Recommend
CEO approval
Business outlook

Pros

Not much to say here, maybe consistent hours and decent pay rate?

Cons

Far outweigh the pro's: LIES: Was promised medical insurance and a Verizon discount, neither of which is true. Had medical during training, but once out I was informed part-timers are not eligible (I understand it is atypical for part-timers to qualify for medical, but it's what was on my job offer letter). Verizon doesn't give employee discounts unlimited plans, which unlimited is required since you use so much data on the job, it's a catch-22. Job was extremely stressful. Delivery timeframes are planned out as if you are just dropping off and immediately off to the next. However, you're expected to activate the phone, transfer content, and somehow extract information and build rapport to make a sale in the no time that they allot for you. Verizon phones do not automatically activate as expected, and you have to call customer service to access their tools (which you as the "expert" should have). These Verizon reps then take FOREVER, and try to steal your sale from under you, only ensuring no sale occurs in the awkwardness of the process. So now you're short on time, by no fault of your own, having to speed to the next delivery, which then jeopardizes that delivery's sale potential.... it's a vicious stressful cycle, each and every day. If a car accident doesn't kill me, the stress of it will.

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5.0
Mar 3, 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

3.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

Cons

Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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