I have been with Asurion for over 2 years... - Anonymous employee Asurion Employee Review

3.0
Oct 11, 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits are awesome and some of the Supervisors actually care what happens to you. Work environment is comfortable and the employees are friendly and fun. They give good incentives and reward you with food and prizes for a job well done. It is also busy enough to keep you busy during your shift and offer tons of overtime.

Cons

The changes that are implemented seem to benefit management not employees... a lot of the changes honestly makes it harder for the employees to do the RIGHT thing. Policy conflicts with itself. The raises that are provided at the end of the year are not enough to keep up with cost of living. It is a lot of favoritism shown for certain people. They say if you work hard and have good numbers your possibilities are endless with this company... not completely true for all. The changes in the company do not make a lot of sense but if you need a jub you will do what is needed.

Explore other reviews about Asurion

5.0
Mar 3, 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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