Pros
So you begin working here as a technician, it starts of great! You get Samsung and Apple certified, you learn to take customers in and help them with all their needs. It will range from basic email issues, network issues, and then repairs to fix screens. You had numbers you need to reach by the end of month, Totally fine, and had a team that helped you achieve those goals. The work environment is very pleasing because you may have a few tech co-workers who become your best friend. So a boss who cares and a great team! What more can you ask?
Cons
Well, Asurion decided to push this product , and that's 25 dollars a month that you are FORCED to sale (Which isn't in the job description or requirement), which is very much a requirement if you want to keep your job. If you can not sell a Extended Warranty, it doesn't matter how great your other numbers are, or how good of a technician(you know, what you were hired for) you are, what matters is sales and sales only. Again, I did not see anything stating that you must sale. And if sales is more important than my own repairs and numbers/volume, then I don't think I need to work here anymore. You will deal with, (8 AM meeting calls that you better be at for an hour , working or not), and utter punishment for not meeting the requirements a week for sales. I can not stress enough how much this forced , and how unnatural they expect us to sale it. If we can't sale to them while they are in store, they will literally never buy it. For someone who had extremely little selling experience, this was very stressful for me, especially with bosses breathing down your neck and forcing you to role play. Yeah, I thought I was supposed to be a technician... But fine. I put in my two weeks and got a position at another similar job. It's a real shame, the job has its downsides, but nothing nearly as bad as changing my entire title out of nowhere because of corporate greed.
