Verizon Tech Coach - Anonymous employee Asurion Employee Review

2.0
Oct 25, 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Voluntary time off (only when call volume isn’t high) if you don’t work from home there really aren’t in any other pros. The only pro is if you work at home.

Cons

This job is cool for a few months. Constant change after that been working here two years and put in my 2 weeks notice yesterday. They now offer Smart Home Support to customer and guess who has to sell that, EMPLOYEES. Employees are paid to provide tech support and good customer service now they also want employees to sell their product with no pay increase. They tell you that you get $10 extra per sale but that’s only if you sell it and you still have to offer the product on every call on top of offering the tech coach app which is useless that they push down customers throats.

avatar
Asurion Response
6y
Thanks for reaching out. We value team success and create a rewarding and collaborative work environment for our employees. We%E2%80%99re sorry to hear about your experience and have alerted our leadership to your feedback.

Explore other reviews about Asurion

5.0
Mar 3, 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

3.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

Cons

Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

See reviews by: Helpful|Rating|Date|All