Premier Support Tech - Tech Coach Asurion Employee Review

3.0
Mar 23, 2017
Recommend
CEO approval
Business outlook

Pros

Starting pay 14.50 and PTO earnings are nice(HH for every 8hrs). The people on the front lines and a select few coaches are very friendly and personable(there's always the bad ones). The gal that does activities is awesome as heck. Phoenix office is boring and tired. Thankfully there is free coffee and tea and oatmeal. Talking to new people is cool and learning about Verizon stuff before the public is pretty neat.

Cons

19% off Verizon services, operation managers are the bane of your existence. They'll treat you like a champion while you "get' the stats that the constantly change, but shoot you like a horse who broke his leg the moment you fall. I busted my butt everyday, #2 in the company and met their stats and led my team and almost 2 excruciating years later, I'm still a floor mat. I've essentially given up and I've noticed most people do unless you kiss enough butt and get "in bed" with the people who promote. You'll always be forced to push a free product on someone and it can take a long time to do it for one person and times that by 20-25 and your CRT is killed and then you get the app and they write you up for CRT and you lower it by not doing the app and get written up for not getting the app.

Explore other reviews about Asurion

5.0
Mar 3, 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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