Great Incentives and Awesome Atmosphere - Premier Support Technician Asurion Employee Review

5.0
Jul 21, 2016
Recommend
CEO approval
Business outlook

Pros

It's truly a family feeling at Asurion. Everybody, no matter your status, is inclusive and so willing to work with you. To help you develop and be the best teammate you can be. Leadership does so much for their employees to make sure they feel excited to come to work. There is a culture of FUN here. There's daily dressup days, employee appreciation evens (most recently, they brought a carnival to the center), and game rooms throughout the building. Their incentive plan is a breeze to understand and is very obtainable, if you are dedicated and come to work everyday. Their medical benefits are comprehensive and are fairly priced.

Cons

Because Asurion services multiple clients, it makes it difficult for teammates to gain a complete understanding of the business, as a whole. This makes it slightly difficult when teammates are looking for career opportunities outside of their campaign.

Explore other reviews about Asurion

5.0
Mar 3, 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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