Premier Support Specialist - Premier Support Specialist Asurion Employee Review

3.0
Apr 6, 2016
Recommend
CEO approval
Business outlook

Pros

Good pay for a "phone job". Good benefits, Flexibility of schedule with VTO and OT that you can request through an app in the comfort of your home. Opportunity to earn a fairly substantial monthly bonus based on your performance. There is opportunity for advancement, as they are growing rapidly. Management fairly responsive for such a large organization.

Cons

You are just a butt in a seat. While there is opportunity for advancement, there is only one path forward as not all job classes exist at every site. You are dealing with people angry at you that their phone does not work, even though you did not have anything to do with that and they probably did. Lots of training, but not a lot of morale boosting going on. The job is hard. If you are thick skinned you will do well. If not, it might be a bit of a struggle.

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Asurion Response
10y
Thank you for your review. We agree, there are numerous advancement opportunities and paths for career development within the company. We appreciate our employees, as we understand the work that is required. As a company, we always consider areas to improve and we value your feedback!

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5.0
Mar 3, 2026
Recommend
CEO approval
Business outlook

Pros

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Cons

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4.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

The salary and benefit offerings are strong. The culture is good and the people are welcoming.

Cons

Regular layoffs can cause employee stress.

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