Does AnswerPlus pay their employees well?

According to anonymously submitted Glassdoor reviews, AnswerPlus employees rate their compensation and benefits as 2.2 out of 5. Find out more about salaries and benefits at AnswerPlus. This rating has decreased by 18% over the last 12 months.

How satisfied are employees working at AnswerPlus?

38% of AnswerPlus employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AnswerPlus 2.5 out of 5 for work life balance, 2.5 for culture and values and 1.9 for career opportunities.

What are the top reviewed jobs at AnswerPlus?

Customer Service Representative (15) , Customer Service Representative (CSR) (11) , Customer Service (3) , Supervisor (2) , Telephone Secretary (2) , Virtual Receptionist (2)

What are the pros of working at AnswerPlus according to real employee reviews?

"Good coworkers and work environment" ((in 4 reviews)); "Pros flexible hours." ((in 4 reviews)); "Very flexible, supervisors 24/7 easy system to learn" ((in 3 reviews)); "Work from home, friendly and generally helpful team leads and supervisors." ((in 3 reviews))

What are the cons of working at AnswerPlus according to real employee reviews?

"low pay." ((in 6 reviews)); "The management is disorganized." ((in 4 reviews)); "Say they put their csrs first but don't schedule adequate time off and constantly ask for people to come in on days off." ((in 3 reviews))

What are the top reviewed AnswerPlus locations?

Hamilton , Montreal , Toronto , Etobicoke , Edmonton

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AnswerPlus

AnswerPlus Reviews

2.8

38% would recommend to a friend

(47 total reviews)

Dana Lloyd

55% approve of CEO

13% positive business outlook

Ratings by category

2.8

Diversity and inclusion

2.5

Culture and values

2.5

Work/Life balance

2.2

Compensation and benefits

2.1

Senior management

1.9

Career opportunities

AnswerPlus has an employee rating of 2.8 out of 5 stars, based on 47 company reviews on Glassdoor which indicates that most employees have an average working experience there. The AnswerPlus employee rating is 22% below average for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

47 reviews

3.0

Apr 18, 2024

Good intentions but poor execution

Supervisor

Recommend

CEO approval

Business outlook

Pros

Pros flexible hours. Decent pay

Cons

Inconsistency with management and communication within the company

3.0

Feb 27, 2024

It's ok

Inbound phone associate

Recommend

CEO approval

Business outlook

Pros

It's ok work from home, kind of boring mundane. Did inbound calls for a charity and callers were annoying, same thing over and over again. Tax season is a nightmare with people asking for their tax receipts and not enough staff to take calls. Interactive fun at Christmas and a $50 Christmas bonus from the owner. It's not the worst work form home job.

Cons

There's job security if they like you, they expect more with no real incentive don't expect good raises even with work promotion. Shift supervisor had alot of work to do and only made .25 cents more then regular full time employees. Not great motivation to stick around and grow with the company. You have to be friends with the operations manager to get ahead.

2.0

Feb 23, 2021

Do Not work for Answer Plus!!

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Shift Flexibility in Hours given

Cons

Get rid of people just before they start benefits. Say they are good employees and allow them to pass the probation after 3 months but then get rid of them before benefits start.

Viewing 1 - 3 of 47 Reviews

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