Competitive salaries, but a lot of outsourcing. - Customer Service Representative Allstate Employee Review

3.0
Mar 6, 2011
Recommend
CEO approval
Business outlook

Pros

Pay is decent and competitive, benefits pretty good comparatively. Could move around the company pretty easily, but usually a lateral move. Decent facilities, (small) free workout room, lactation rooms for new moms. Trying new programs to help with customer retention, but still need some work.

Cons

Lots of outsourcing going on in the company, so depending on your job, little security. Some members of management should not have been made management. Easier for men to advance than women. Lots of office gossip about employees, even by management.

Explore other reviews about Allstate

5.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Great company, nice people, good environment

Cons

None . Had the best time there.

3.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Large Stable company, decent benefits, provide social gathering opportunities for remote employees.

Cons

Communication is not the best. from leadership down or between departments. Perception is valued higher then performance. Under stress people may turn hostile and the leadership is not equipped to address in well. In case of my manager some of the expectations were not reasonable.

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