Downhill - Claims Processor Allstate Employee Review

Lots of layoffs every year, jobs have been outsourced to India "Teams" become "cliques" There is an unspoken hierarchy when it comes to processors vs. adjusters. Processors are treated as though they're insufficient and provide little value to the company. The company has switched to production based metrics instead of customer centric. You're asked to "do as many tasks as possible" without a clear and concise goal. Although you're not given a definitive goal, you're penalized if it's considered to low by management. Lunch breaks were cut from an hour to 30 minutes. You're monitored every time you leave your desk and timed on how long it takes you to complete a task. It began to feel like a sweat shop.