Bogged down with nit-picky details, poor underwriting support - Producer Allstate Employee Review

1.0
Jun 26, 2020
Recommend
CEO approval
Business outlook

Pros

Big company with nice reputation

Cons

Allstate is moving toward going online and phasing local agents out of a job. Customer service is average at best. Claims are also average at best. Underwriting support is usually subpar. Guidelines and restrictions make writing new business difficult, and time is wasted spent tracking down useless paperwork for existing customers. The current quoting system is clunky and outdated. The new quoting system is full of kinks. Tech support is overseas and overwhelmed and usually takes a day or more to resolve more complicated issues. There are constantly software issues. Agents can no longer bind same-day policies.

Explore other reviews about Allstate

5.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Work culture is a positive

Cons

I dont have anything to add

3.0
Jun 28, 2026
Recommend
CEO approval
Business outlook

Pros

Great base pay, benefits, 401K match, and standard corporate perks. Plenty of networking opportunities all across the country, the ability to support local communities, and a commission structure with good intentions and potential

Cons

As a company, Allstate lacks awareness of their role within the industry and within the country, fully acknowledging that their rates are NEVER the best (not sometimes, NEVER). At a time when everyone is conscious of their spending, selling a more expensive (and oftentimes identical) product not only feels wrong - it's unsustainable. There is a severe lack of program direction, poor understanding of the different states' geography and demographics, and complete void of accountability or clarity. An entire product launch was delayed by a month on the day it was supposed to launch, with an explanation never fully arriving and acknowledgment finally trickling down several days later. Of course, this leads to an overuse of corporate speak excuses in an endless cycle of "circle backs" because nobody ever knows what is actually happening or WHY. On top of all that, the technology is laughably outdated, with monitors that feature known defects and an "in-house approach" to all of their software that doesn't even feature a modern CRM. Like the hardware, known system-wide bugs were rampant within these Allstate branded systems, leading to embarrassing conversations with prospects and partners. MS Teams and Outlook will go off late into the night, well beyond normal business hours, all under the excuse of differing time zones and "sharing successes."

See reviews by: Helpful|Rating|Date|All