Was a good company - Claims Adjuster Allstate Employee Review

VP of Claims is centralization-driven to the disregard of customer service and employees. Seems to want to centralize everything then you get employees who are not driven to give good customer service or don't know what they're doing. Last couple years have shown more use of technology, which is good unless you're taking the customer's need for more personal contact out of the equation. Does not seem to care about their employees as much as they used to.