DON’T COME HERE!! Customer resolution support (Roanoke, VA) - Customer Resolution Support (Roanoke, VA) Allstate Employee Review

1.0
Aug 22, 2018
Recommend
CEO approval
Business outlook

Pros

You get plenty of time (They don’t allow you to use) Insurance is BCBS of IL (Highly Expensive)

Cons

Let me first start by saying this place is absolutely awful. For the position I was offered I was being paid $15.25 an hour. I am still currently employed with Allstate for 6.5 years. I do the exact same STRESSFUL position and have gotten only a TOTAL of 1.86 for the entire time. We have went YEARS with out getting raises. This is the norm for Allstate. They bring you in making decent money for Roanoke but, you don’t get raises no one in the company get raises unless you’re in management. Speaking of management if you’re not 1. Attractive 2. A golden child and 3. A pure suck up. You have no chance at growth with this company. I’ve watched many people come in happy to work here start their (awfu) training to just be fired if they don’t like your personality. I would suggest if you have any other job offers even if it’s Big Lots go with them at least you’ll have job security! The lay offs are awful here. I’ve been personally laid off 3 times. If you want to fear for your job everyday, go home with the worse attitude, hate coming into work terrible hours this is the position for you!!!!! The management and coworkers here are so negative. You ever wonder why they don’t walk you around after an interview or why they keep you in the lobby during your interview? They don’t want you to feel, see and HEAR how negative this place is. This is a dog eat dog world here. I’ve learnt that I thought I had friends here but, they just want to get to know you to use your weaknesses against you. If you’re not hitting your (impossible call time goals) towards the end of training, you’ll get walked out the door. I feel awful for the new people they bring in. Just know a group of 20 will come in and most of the time not 1 will make it longer than 3 months. The old times don’t like seeing new blood come in the door (as they are worried for their own jobs) so they make the new people worry and tell management they are no good.

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5.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Great company, nice people, good environment

Cons

None . Had the best time there.

1.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home There are some school programs paid at 100%

Cons

- I haven't been micromanage this bad since working in a call center!!! - the tools you use to do your job feels like micromanagement. Its very slow moving as well. Every thing takes so long to load while you're trying to speed through your work. - you will receive an email about every single little thing you did wrong - you will not receive praise for anything - you will need to protect yourself by maintaining documentation of what was asked of you, because it will be later explained that it doesn't matter what was said, you should have researched it yourself (even when you're brand new). - when they are wronf about a reprimand they just gave you, don't expect a reply or an apology - they will make sudden changes that severely impacts your job at a moments notice and wonder why you are behind - I was advised a manageable workload is 20-30 claims. My whole team had 90+ claims. - The turn over rate is exceptionally high. Over the course of a year I started 7 people quit within. 3 additional people were fired. - you're going to beg for help and they aren't going to help you, and they are going to tell you that YOU are the problem. - currently, all the hires are being shielded from the hot mess. They are trying to change things by pushing all the people who suffered through the mess they created to put a positive spin on the job and I guess preserve moral. - the job itself wouldnt be difficult (because the work is relatively easy), but its VERY disorganized. You will feel like you work in a call center, but this time, you have to return voicemails, emails and text messages. - 2nd worse job experience in my entire life - AND THE PAY IS BELOW INDUSTTY STANDARDS!!! There are no bonuses.

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