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      Alaska Airlines

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      Alaska Airlines reviews

      Toxic work environment - Customer Service Agent Alaska Airlines Employee Review

      3.0
      Aug 5, 2019
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Flight benefits were by far the best thing about this job

      Cons

      It was hard to get time off to actually Use my benefits, and instead of helping you focus on one task and get good at it I overwhelmed you with 1 million different roles and expected you to do well right after that. On top of that, there were a lot of coworkers that admitted to making it harder on new employees to help them quit, pretty toxic environment

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      2.0
      Jul 7, 2026
      Flight attendant
      Recommend
      CEO approval
      Business outlook

      Pros

      The travel benefits are excellent, and the job offers opportunities to meet people from all over the world. My coworkers were supportive, teamwork was strong, and no two days were ever the same. The role helped me build confidence, improve customer service skills, and learn how to stay calm under pressure.

      Cons

      The schedule can be unpredictable, with long duty days, early mornings, late nights, weekends, and holidays away from family. The job can also be physically demanding, and dealing with difficult passengers can be stressful.

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