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      Alaska Airlines

      Engaged employer

      Alaska Airlines reviews

      CSR - Customer Service Representative Alaska Airlines Employee Review

      1.0
      Jul 27, 2016
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Full time hours and company name.

      Cons

      Benefits have down graded, no flexibility, everyone is so negative and down at work. Stressful to the max, have to juggle so much and trainers are not helpful at all. Give you benefits to Fly yet seniority always wins, and you continue to roll down the list. Pto is a week if that- do not work for Alaska, the company name is not what people make it out to be.

      Explore other reviews about Alaska Airlines

      2.0
      Jul 7, 2026
      Flight attendant
      Recommend
      CEO approval
      Business outlook

      Pros

      The travel benefits are excellent, and the job offers opportunities to meet people from all over the world. My coworkers were supportive, teamwork was strong, and no two days were ever the same. The role helped me build confidence, improve customer service skills, and learn how to stay calm under pressure.

      Cons

      The schedule can be unpredictable, with long duty days, early mornings, late nights, weekends, and holidays away from family. The job can also be physically demanding, and dealing with difficult passengers can be stressful.

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