Great position, just wished there was more preparation and that training was longer. - Reservations Sales Agent (Home Agent) Alaska Airlines Employee Review

Great position, just wished there was more preparation and that training was longer. The amount of information you have to learn can seem a lot for some, making the time to grasp it feel rushed. I did not feel prepared once it was time to go on the phones. At times I felt like I was on my own. It’s a lot of information to learn in such little time. The mentors and supervisors are supportive, I just think it has to do with the little time spent on training. Trainers are amazing though. More time is needed. I think the company should work on extending the training time so that the agents feel confident when going on the phones. Voluntary overtime doesn’t feel quite voluntary when you have to be voluntold. Besides your scheduled hours, you have to make sure you add overtime to your schedule because if you don’t, you will be voluntold. It’s great for those who like overtime though, but if you can only work the schedule you have and nothing extra, this can be inconvenient. The topic on voluntary over time needs to be talk about more in depth and often during training so that agents can better understand what they are getting into and make a better decision.