Pretty darn awesome! - Customer Experience Specialist Airbnb Employee Review

4.0
Feb 26, 2015
Recommend
CEO approval
Business outlook

Pros

Fantastic benefits including food, travel coupons, schedule flexibility. My direct lead is fantastic and I feel as though this company has built a family of close friends. Airbnb prides itself on making sure we feel part of a bigger community as well as maintaining a unique (and fun!) work culture. The workspaces provide a great environment you can feel comfortable doing your job in. Lots and lots of social opportunities happening, so there is always something to do with your coworkers after you clock out, if that's your thing. Also free booze!

Cons

Compensation is competitive, however climbing the ladder to the next level can prove difficult. This company is trying to figure out how to promote and retain employees, but in the meantime you have to find your own place in the company by making the right connections (that political b.s.). Upper management seems aloof of the day-to-day workflows and job requirements. They arbitrarily make unreasonable goals without ever asking for employee feedback and/or understanding the nature of the work we do.

Explore other reviews about Airbnb

5.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Airbnb's mission of creating a world where anyone can belong anywhere strongly resonates with me. I'm excited by the opportunity to build products that operate at global scale and directly impact millions of users. My background in full-stack engineering, distributed systems, cloud infrastructure, and AI-powered applications aligns well with Airbnb's focus on innovation, reliability, and exceptional user experiences. I am particularly attracted to Airbnb's engineering culture, emphasis on ownership, and commitment to solving complex technical challenges while delivering meaningful value to hosts, guests, and communities worldwide.

Cons

One challenge of working at Airbnb is the complexity that comes with operating a global platform at scale. Engineering teams must balance reliability, performance, compliance, and user experience across many markets and stakeholders. While this can make development and decision-making more complex, it is also one of the aspects that makes the work technically interesting and professionally rewarding.

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