Airbnb Reviews

Updated Jul 27, 2021

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Found 869 of over 1,711 reviews

4.0
78%
Recommend to a Friend
80%
Approve of CEO
Airbnb CEO & Co-Founder Brian Chesky
Brian Chesky
37 Ratings
Pros
  • "great culture that helps you remain competitive(in 76 reviews)

  • "Delicious and healthy free food(in 62 reviews)

  • Cons
  • "The working hours required are hard to balance work life balance(in 70 reviews)

  • "Airbnb's hypergrowth has caused growing pains at times and being an employee means that you're along for that ride and all that comes along with it(in 37 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 3 years
      Featured Review

      Hard Working and Innovative

      Nov 12, 2020 - Senior Quality Analyst in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to work, everyone is helpful and friendly. Great work/life balance, the company really takes care of employees mental health

      Cons

      Lots of emails sent out

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    2. 5.0
      Former Employee, more than 3 years

      Mission driven culture

      May 3, 2021 - Growth Marketing Manager in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The CEO is an amazing and inspiring person. The SF Office is packed with goodies. Almost everyone is pleasant to work with.

      Cons

      Sometimes it's hard to get all teams to know each other and what everyone is working on.

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    3. 4.0
      Current Employee, more than 1 year

      Amazing to work for a 21st century company

      Jul 6, 2021 - Payments Associate in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      very open minded, accepts people and listens to their concerns. great work/life balance. work hard and you will get what you want. overall the best company i've ever worked for

      Cons

      Fast pace. alot of hard work as it's a tech company. may experience a burnout

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    4. 4.0
      Former Employee

      Great

      Jun 22, 2021 - Sales in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits and stock options, beautiful office, great people

      Cons

      Micro management, culture that doesn't really care about employees

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    5. 3.0
      Former Employee, more than 5 years

      Stay away from Luxe

      Feb 24, 2021 - Villa Specialist in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Good benefits -Company is focused on diversity and inclusion -They treat their employees well. Lots of free snacks etc. -Looks good on your resume

      Cons

      -Luxe is very badly run and Airbnb turns a blind eye. It is well known that a huge chunk of management of Luxe is terrible (especially in sales) and the environment is toxic. Lots of bullying, nepotism, and basically a high school environment. Airbnb has done nothing over the years to get rid of toxic managers, despite them being very well aware. Very poor work-life balance as a Villa Specialist. Base salary is poor, you can make great money IF you are willing to work 24/7. -Lateral or upward movement within the company is nearly impossible.

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      1 person found this review helpful
    6. 1.0
      Current Employee, more than 3 years

      Do not actually follow their principles, screw over hosts

      Nov 7, 2020 - Customer Support in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      cool environment. can advance at the expense of users/customers. ensure you will break policy for refunds and cancelations to keep the company making money no matter what, and you will advance.

      Cons

      dishonest, lack of empathy and unfair to user, especially hosts This company has policy that it does not actually follow. Each of my colleagues and superiors would run things very differently and make unfair, unreasonable decisions when it came to customer support, especially when customers, primarily hosts, are losing money as a result of these choices. putting your employees in positions that contradict the principles of the company and pressure them to meet the company's bottom line over the well being of it's users. Company is run by college students so they lack life experience and empathy. Do not actually stick by values. Thats a marketing thing ESspecially after covid 19 they will do anything neccesary to not lose money. regardless if that means customers lose money as a result of the company not sticking to policy for refunds and cancelations. If you have values and integrity. don't work here. It will break you

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      1 person found this review helpful
    7. 4.0
      Former Employee, more than 3 years

      Fun & Energetic work environment

      Apr 14, 2021 - Customer Service Specialist in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      social atmosphere, faced paced, young, eco-conscious & open-concept

      Cons

      24 hour shifts, work-life balance

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    8. 3.0
      Former Employee, more than 3 years

      Great benefits and culture but very few opportunities for growth

      Mar 15, 2021 - Luxury Retreats Villa Specialist in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Beautiful spacing office with Gym and Cafeteria

      Cons

      Very hard to advance as the people in charge of the Montreal office can't really make any decisions. Everything needs to go through the SF office so any challenges and or complaints get lost

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    9. 4.0
      Former Employee, more than 3 years

      Engaging Culture

      Sep 15, 2020 - Guest Experience Specialist in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fresh environment, strong culture based in core values. Nice office, open space and free breakfast besides several engaging events to keep the motivation up.

      Cons

      Some roles had no professional growth opportunities and most of the times a lateral move had to be considered when feeling stocked. Salaries could definitely be more competitive within the market. Blocked vacation dates during high season (March, June, July, December). Stressful role during those seasons.

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    10. 5.0
      Current Employee

      Great Colleagues, Very Little Growth Opportunities

      Jan 24, 2021 - Vip Sales in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great job to make money, interact and coordinate with elite clientele from around the world.

      Cons

      Nearly impossible to move out of sales once you are hired.

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