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Airbnb Reviews

Updated Dec. 1, 2022

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Found 71 of over 2K reviews
4.4
94% Recommend to a Friend
Airbnb CEO & Co-Founder Brian Chesky
96% Approve of CEO

Found 1,079 of over 2K reviews

4.4
94%
Recommend to a Friend
96%
Approve of CEO
Airbnb CEO & Co-Founder Brian Chesky
Brian Chesky
50 Ratings
Pros
  • "Amazing people and work life balance is fantastic(in 73 reviews)

  • "It has a great culture and lots of intellectually stimulating challenges(in 92 reviews)

  • Cons
  • "work life balance can be tough for some teams(in 76 reviews)

  • "growing pains, senior management is a little bit of mess(in 39 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Ratings by Demographics

    This rating reflects the overall rating of Airbnb and is not affected by filters.

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    1. 5.0
      Former Employee, more than 1 year

      Cleaner

      Oct. 3, 2022 - Housekeeping in Stephenville, NL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working is a pro in itself. I enjoy keeping busy.

      Cons

      Only downfall was when I didn’t have much time in between clients to clean the proper way. Being rushed was a con.

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    2. 4.0
      Former Employee, more than 1 year

      good company with many options

      Nov. 1, 2022 - Reservations Agent in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      challenging environ, great colleagues and managers

      Cons

      long hours, competitive, pandemic made it crazy

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    4. 1.0
      Former Employee, less than 1 year

      awful fake company

      Nov. 21, 2022 - Safety Specialist in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      None I can think of

      Cons

      Dreaded 2 months of training via zoom where you will be treated like a kindegartner asked to participate in show and tell over and over again. Overcrowded zooms where each person has to ask questions about air bnbs convoluted training over and over again. 8.5 hours spent over zoom very bad for the eyes and morale. Whole point of job is to cover up crimes and dangerous events that occur in air bnbs. Favors the hosts not the guests. Founders stole the idea from Couchsurfing and brag about it. No one cares about the stupid Obama O's. Fake charity that employees may join where air bnb get free money. No actual customer service. If a murder occurs at air bnb guests are offered a hotel room. What does that say about air bnb?

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    5. 5.0
      Former Employee, more than 1 year

      na

      Jul. 13, 2022 - QIA in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      benefits/ diversity/ inclusive/ progressive/ empowering

      Cons

      nothing as such/ great workplace

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    6. 3.0
      Current Employee, more than 3 years

      Great culture bad pay

      Jun. 21, 2022 - Community Support Specialist in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Really awesome community of coworkers Great company mission Perks (travel, benefits, share purchase plan)

      Cons

      Base pay is not great. After learning what US team members made in similar positions it was disappointing

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    7. 3.0
      Former Employee, more than 1 year

      nice but hectic

      May 30, 2022 - Administration in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      nice office, nice people, nice cafeteria

      Cons

      bad leadership, middle managers are weak

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    8. 5.0
      Current Employee, more than 3 years

      Very good benefits

      Mar. 28, 2022 - Change Management Associate in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home, great travel credit benefits,

      Cons

      Lack of engagement from employees because of remote work

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    9. 5.0
      Former Employee, more than 1 year

      Shares, fertility treatments, & heart of gold

      Jan. 27, 2022 - Account Manager in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits including fertility treatments, paid by employer! Mission driven collaborative work Good compensation packages Diversity is a key part of their recruitment

      Cons

      COVID caused major priority shifts which ended up costing thousands their jobs.

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    10. 5.0
      Current Employee

      Great company - lack of growth opportunity

      Jan. 3, 2022 - Social Media Specialist in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      the company culture is strong. Benefits are great and work life balance is very well respected. The team and sense of community is amazing.

      Cons

      it is not easy to advance - the growth opportunity is very limited. They also advertise the concept of "work anywhere" to bring in more revenue but they don't give their employees any flexibility regarding where they live. If you don't live where the office is, you will be terminated.

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    11. 5.0
      Former Employee, more than 1 year

      Honestly an amazing company to work for. Grateful for my experience

      Nov. 13, 2021 - Guest Experience Specialist in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing benefits Great inner culture (ERGs, learning opportunities) Lots of support available Brian Chesky is a great CEO honestly and I felt like he actually cared about us through the different initiatives he engaged in internally

      Cons

      Not really much - I worked at an office that was acquired by airbnb and at the time it seemed like the AIrbnb 'culture' hadn't transferred over to that office. People who were working there had been there before the acquisition and there was already this culture there so the difference could be felt. Especially since I got to truly interact with people from different offices and visit the other locations. It felt like Airbnb had its culture and the office I was at hadn't adapted to that. It also felt like at the office in particular there wasn't much growth opportunity.

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    Airbnb Reviews FAQs

    Airbnb has an overall rating of 4.4 out of 5, based on over 2,154 reviews left anonymously by employees. 94% of employees would recommend working at Airbnb to a friend and 73% have a positive outlook for the business. This rating has been stable over the past 12 months.

    According to anonymously submitted Glassdoor reviews, Airbnb employees rate their compensation and benefits as 4.5 out of 5. Find out more about salaries and benefits at Airbnb. This rating has decreased by -1% over the last 12 months.

    94% of Airbnb employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Airbnb 4.1 out of 5 for work life balance, 4.8 for culture and values and 3.7 for career opportunities.

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