Airbnb Reviews | Glassdoor.ca

Airbnb Reviews

Updated Sep 18, 2019

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Found 755 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
69%
Recommend to a Friend
84%
Approve of CEO
Airbnb CEO Brian Chesky
Brian Chesky
533 Ratings
Pros
  • "500 in Airbnb credits per quarter, free food (breakfast/lunch/dinner), and all the cool Silicon Valley perks(in 44 reviews)

  • "Great benefits including free lunch and snacks, quarterly travel coupons(in 39 reviews)

Cons
  • "Often decision makers are lacking and work/life balance can be challenging(in 60 reviews)

  • "Some growing pains around organizational grown(in 34 reviews)

More Pros and Cons
  1. Featured Review

    "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Senior Luxury Travel Advisor in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb for more than a year

    Pros

    Love Airbnb's mission and product. They really value you here.

    Cons

    Sales is very competitive and stressful, but very high payout in the end if you work hard.

    Airbnb2018-10-28
  2. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Crew Resource Manager in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time for less than a year

    Pros

    Fun, youthful, gym, great staff, help center

    Cons

    Drive my own car, not enough breaks, commission based ,

    Airbnb2019-06-13
  3. "great place to have on your CV but would otherwise avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Coordinator in Montreal, QC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Airbnb full-time for more than 3 years

    Pros

    - great perks (free or discounted breakfast, lunch and snacks) - depending on the department you work in, you will meet some awesome people

    Cons

    - salaries are not competitive in the Montreal office - no room for growth despite having solid performance reviews - a lot of importance and attention given to high level/senior roles - little diverse representation in the Montreal office

    Airbnb2019-07-30
  4. "Great mission ahead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Relations Specialist in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Airbnb full-time for more than a year

    Pros

    - great mission for a company - amazing perks and learning opportunities

    Cons

    - the rapid pace of the company can mean some get left behind - changes are released, and then changed constantly

    Advice to Management

    Remember to consider keeping up the momentum long term, this is a great initiative, and I would hate to see everyone get burnt out too fast.

    Airbnb2019-05-08
  5. Helpful (1)

    "Power Hungry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Airbnb full-time

    Pros

    - Great employees - Good benefits

    Cons

    - Lack of work life balance. GES role, you are expected to work evenings and weekends. Failure to do so results in poor performance results - Low salary - Unrealistic expectations set with limited resources provided to succeed - The leadership team is not aligned and have a limited understanding of the product - Departments are not aligned, everyone has their own agenda - Lack of career development... opportunities - Favouritism, plays a role in promotions - Negative work environment as a result of poor leadership - Leadership fails to exemplify the Core Values

    Show More

    Advice to Management

    Invest in your employees and do not expect them to work over-time to succeed. Reevaluate goals and align with the employees to ensure that they are "SMART". Provide them withe the right tools and resources to succeed.

    Airbnb2019-02-13
  6. "Airbnb Independent Contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Independent Contractor in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Airbnb for more than a year

    Pros

    Good support and resolution team

    Cons

    The website platform often is extremely quirky

    Advice to Management

    Remove obvious scammers poor reviews

    Airbnb2018-12-07
  7. Helpful (2)

    "Great Benefits but Surprisingly Disorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Airbnb full-time

    Pros

    Great benefits and inclusive environment. A lot of training offered and the chance to share experiences outside of the regular scope of the day to day job.

    Cons

    Unfair distribution of wages across offices and often disorganized in terms of planning for the future, especially for such an established company.

    Advice to Management

    Please work to level and pay employees amounts that make sense and are competitive with the head office of the company. Also, please work on communicating major changes ahead of time so not to surprise employees when a major change is made.

    Airbnb2018-12-10
  8. "Great company but avoid guest facing roles"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time for more than a year

    Pros

    -Great work environment. The offices are great and the people that work there are young and fun - Many benefits such as airbnb credits and more vacation days compared to most north american companies -Great culture and values -Good food - Free gym

    Cons

    Guest facing roles are under a lot of pressure and face high goals. The systems that are in place often limit us from performing as well as expected and this is rarely taken into consideration. Schedules can be quite inconvenient as well but there is an effort to improve them. Goals tend to be unrealistic and only few can meet them. All in all there is a lot of changes that will on the long term help improve the... situation for guest facing employees (better systems are being put in place, schedules are slowly getting steadier) but this might be to the detriment of the start up feel of the company.

    Show More
    Airbnb2018-11-14
  9. "Maelstrom of Rainbows"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Quality Assurance Auditor in Montreal, QC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Airbnb full-time for more than a year

    Pros

    Friendly working environment, good travel perks

    Cons

    Very fast pace environment that is constantly changing with an overtime expectation. Work life balance depends on how badly you want to succeed/advance

    Advice to Management

    None. They do the best they can.

    Airbnb2018-08-28
  10. Helpful (4)

    "Any department but guest facing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Villa Specialist in Montreal, QC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Airbnb full-time for more than a year

    Pros

    Great insurance, food, shuttle, Airbnb credit. Holiday vacation+ 15 days+ sick days.

    Cons

    Micro management is terrible, really hard goals to achieve. You will always take your work home if you want to achieve your goals or get to 85% to them. Commission payout is unfair and not clear, when you challenge you have no answer and if you do there is nothing to review, they won’t review your claim. People who are “successful” sellers don’t take more than a week vacation, they are online 24/7 so no life-work... balance. Team leads (not all) won’t answer you promptly and will be there only when then month is about to end and you need to close bookings. Things are getting better with Airbnb but it feels a lot like Luxury Retreats problems are hard to eradicate. Internal software has so many issues that sometimes you can’t work.

    Show More

    Advice to Management

    Your employees are not robots treat them like humans. Answer to them be for them not only when is about a sale.

    Airbnb2018-07-31
Found 755 reviews