Airbnb Reviews

Updated Oct 18, 2021

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Found 929 of over 1,825 reviews

4.2
84%
Recommend to a Friend
86%
Approve of CEO
Airbnb CEO & Co-Founder Brian Chesky
Brian Chesky
40 Ratings
Pros
  • "great culture that helps you remain competitive(in 76 reviews)

  • "Delicious and healthy free food(in 62 reviews)

  • Cons
  • "The working hours required are hard to balance work life balance(in 70 reviews)

  • "Airbnb's hypergrowth has caused growing pains at times and being an employee means that you're along for that ride and all that comes along with it(in 37 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    1. 5.0
      Current Employee, more than 3 years
      Featured Review

      Hard Working and Innovative

      Nov 12, 2020 - Senior Quality Analyst in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to work, everyone is helpful and friendly. Great work/life balance, the company really takes care of employees mental health

      Cons

      Lots of emails sent out

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    2. 5.0
      Current Employee

      Great company

      Oct 18, 2021 - Vendor Manager in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Progressive, mindful and supportive to their employees.

      Cons

      No noteworthy cons outside of the typical office politics.

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    3. 5.0
      Current Employee, more than 1 year

      Great employer

      Oct 18, 2021 - Executive Escalations in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Airbnb is taking the wellbeing of it's employee very seriously. There is a wide range of benefits.

      Cons

      I have been hired during the pandemic. Working from home can be lonely at times.

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    4. 3.0
      Current Employee

      AIRBNB Review from a Host

      Oct 15, 2021 - Host in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Managing everything yourself, and hiring people you want working for you if there is that option for you -Payments and payouts you manage yourself -Getting money is easy -Setting the amount to earn per trip is decided by you

      Cons

      -AIRBNB is horrible with helping with deposits taken from guests in cases of place destruction or not following house rules. It requires documentation that you may not have or is not up to date (if it's from a long time ago). -AIRBNB customer service takes too long to respond, and is usually not always on the Host's side

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    5. 4.0
      Current Employee, more than 5 years

      Great people, great management

      Sep 30, 2021 - Claims Specialist in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Great people, down to earth, open minded - Leadership team that actually cares about employees and does everything they can to support people - Decent salary, great benefits

      Cons

      - Salary could be more competitive - Workload is high and so are expectations

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    6. 5.0
      Current Employee

      Perfect part time income

      Sep 9, 2021 - Airbnb Host in Vancouver, BC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy to set up your own listing and make a decent side income with very little time commitment.

      Cons

      High maintenance guests can be challenging to deal with.

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    7. 5.0
      Current Employee, more than 3 years

      Amazing company

      Aug 17, 2021 - QA Analyst in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The vibe, the benefits, the gym, the relaxation rooms, the chef's meals, the people you meet, the opportunities

      Cons

      If you are not "friends" with the right people it seems longer to get a promotion.

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    8. 5.0
      Former Employee

      Great experience

      Aug 12, 2021 - Manager in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Opportunities for growth Amazing team of intelligent people Benefits and comp Culture Trying to be diverse and combat bias

      Cons

      Lack of diversity in senior leadership (specific location) I don't know what else to indicate, this 15 word minimum is exhausting. There are more pros than cons

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    9. 4.0
      Current Employee, more than 1 year

      Great culture with lack good management

      Aug 24, 2021 - Guest Experience Specialist in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Office was amazing - had a gym, cafeteria, coffee, quiet workspaces. Employees got equity depending on how long they stayed with the company.

      Cons

      Lack of good management and very hard to grow within.

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    10. 4.0
      Current Employee, more than 1 year

      Amazing to work for a 21st century company

      Jul 6, 2021 - Payments Associate in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      very open minded, accepts people and listens to their concerns. great work/life balance. work hard and you will get what you want. overall the best company i've ever worked for

      Cons

      Fast pace. alot of hard work as it's a tech company. may experience a burnout

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