Pros
If you don't mind abuse, you will have a job until you reach retirement age taking phone calls.
Cons
Horrible - Customers are abusive - Agents hate selling for Aflac and are very abusive to us as well. They often call and yell and curse at us because they are mad at Aflac. There is no advancement in the call center. You are trapped because they cannot keep people. There is high turnover because they aren't honest about the role you will really be working. Its nothing like they teach you in training. The training program is awful. Its a complete waste of time. You leave training and hit the floor and its completely different. That is why many people leave once they get to the floor because they are majorly unprepared. Its a complete mess. Poorly run but people who are inept with no true sense of how to run a call center. Constant system issues. Systems go down several times a week, which creates a major backlog for everything. This is why claims are delayed. We have the worst technology. This company is too big to have all the failures we deal with. They also uses companies in India to process claims, and many errors are made. These people don't even speak English very well. Its sad. Dan Amos and the Teresa are so out of touch with the call center, its sad. They probably have no clue how poorly things are being run in the call center. You are micromanaged like crazy. They want you to rush though each call and get the customer off the phone. Most people that work there don't care, and will tell you anything to get you off the phone. Its a cycle, because many of us don't have college degrees, they know they will have a constant flow of people coming and going and they will just work you until you can't be worked anymore and then hire the next batch of anxious people who think they are becoming a part of this great organization where you can grow a career and retire, but you will never move up because everyone has been there for 30 years. You cannot get jobs in other departments either. They have it designed this way to trap you. You apply and apply, and will never be selected.