Cog in the $10 billion machine - Customer Success Manager Adobe Employee Review

2.0
Feb 15, 2022
Recommend
CEO approval
Business outlook

Pros

Adobe is major player in multiple industries and a massive enterprise globally. While I was in the Marketo organization, we certainly still felt some fundamental benefits with that gigantic umbrella above us. - Excellent healthcare package and 401k/HSA - Extensive additional benefits like commuter card, gym stipends, H&W, etc. - Looks great on a resume - Sometimes they brought a literal cash grab machine into the office (pre-COVID)

Cons

The flip side is that you're not a person or have any intrinsic value, you are simply a number or name on the spreadsheet that is expected to deliver. - Below industry standard salary - For a CS role, it was extremely focused on upsell/cross-sell and you'd be expected to sell at all costs (especially to the detriment of the customer) - Bonuses rarely came out correct or as advertised - Management only cares about impressing those above them and the front-line employees are all expendable and simply don't matter

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5.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

- Awesome culture. I love going to work every day. People are really nice - exciting to be in the industry where a lot of innovation is happening - good work life balance - flexible RTO - two one-week shutdowns per year, unlimited PTO, global wellness days, great benefits

Cons

- Leadership lost its way. Missed huge opportunities in markets served by Canva and GenAI. Took the wrong bet on commercially safe models, missing out on huge opportunities that were captured by competing GenAI models. No clear strategy or vision from management about how to get back in track. Our products are losing market share every day and management seems to be lime deer in headlights, unsure what to do - Watching stock price deflating nearly every day is disheartening - Decision making is very slow. Takes ages to get things approved. - C-suite is mostly over 50 and often seem out of touch with latest AI and tech trends. Uphill battle sometimes to get them to see urgent opportunities that need to be acted on immediately - Adobe failed to organically develop major products in the last 20 years. Major recent ones; Firefly and Express; have not been successful.

3.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

Great opportunity to learn from incredibly smart people, many opportunities to continue education, great for independent workers, not so for entry

Cons

Upper management forgets that first line managers need training. You need a thick skin to survive them

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