Great people but poor culture and leadership execution - Customer Success Manager Ada Employee Review

3.0
Aug 10, 2023
Recommend
CEO approval
Business outlook

Pros

They are great and talented people working for Ada. Good work-life balance, the company offers good benefits: flexi-vacation, an extra day off once a month when the company shuts down, the option to work abroad and competitive salaries.

Cons

Very poor culture and employee recognition; the company and leaders don't celebrate employees' wins and achievements. I did not even receive a single message for my work anniversary... 0 or little initiatives being organized to connect peers with each other online. Really felt isolated; not a people-first company. No concrete pathway for internal growth. Ada is also in a highly competitive market, and leadership has their heads buried in the sand, making detrimental decisions for their staff and customers. It's putting at high risk the customers and employees trust.

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Ada Response
2y
We appreciate your candid feedback about your experience at Ada and we thank you for your time and contributions. We are thrilled to learn that you valued working with our talented Ada employees, our work-life balance policy, along with competitive compensation and benefits like flexi-vacation and Ada holidays. We appreciate and understand your concerns and experience around company disconnection. We are committed to enhancing peer connections, prioritizing staff well-being, and promoting a pathway for clear growth and development. Your feedback will shape Ada's future approach by raising awareness and driving positive changes. - Ruby White, VP People

Explore other reviews about Ada

5.0
Mar 25, 2025
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

Good learning and I love it

Cons

No. Nothings stand out really

5.0
Feb 1, 2025
Recommend
CEO approval
Business outlook

Pros

I love the leadership team here, they're very generous with their time and have a vision I stand behind. I have a lot of runway and trust to do my best work. If you want to work with ambitious people, this is the place for you. If you just want to clock in and out, then this is not an environment you'll thrive in.

Cons

It's in Toronto (too cold!)

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