Working at Ada | Glassdoor.ca

Ada Overview

Toronto, ON
51 to 200 employees
2016
Company - Private
Enterprise Software & Network Solutions
Unknown / Non-Applicable
Competitors

Unknown

Based in downtown Toronto, the thriving AI ecosystem, we’re building a generational company that is changing how businesses around the world provide customer service. We’re backed by top venture capital firms, and are proud to partner with fellow cutting-edge ... Read more

Mission: Based in downtown Toronto, the thriving AI ecosystem, we’re building a generational company that is changing how businesses around the world provide customer service. We’re backed by top venture capital firms, and are proud to partner with fellow cutting-edge

Ada Reviews

  • "Growth's best friend is chaos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineering in Toronto, ON
    Former Employee - Engineering in Toronto, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Ada full-time (More than a year)

    Pros

    - Company is growing really fast, sometimes it's hard to realize that revenue growth is what is causing tension on product and engineering
    - Leadership made a concerted effort to slow down and re-calibrate as we went through a tough stage of growth
    - There was definitely an increased focus on employee well-being this year, hiring an in-house social worker was a great investment

    Cons

    - Stuff was always breaking and sometimes the path to fixing it was not always clear or properly resourced
    - You need more engineers to better balance out the work load
    - Product needs to take more ownership over the success or failure of different initiatives

    Advice to Management

    - As you go through this next phase of growth be very honest and default to action not sympathy

See All 27 Reviews

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Ada Interviews

Experience

Experience
58%
6%
36%

Getting an Interview

Getting an Interview
55%
26%
10%
3
3
3

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1.  

    Account Manager Interview

    Anonymous Interview Candidate in Toronto, ON
    No Offer
    Neutral Experience
    Average Interview

    Application

    The process took a week. I interviewed at Ada (Toronto, ON).

    Interview

    I had been given the chance to interview with Ada by a LinkedIn messaged with the recruiter. The position was on their Account Manager team and the first round went very well.

    The recruiter was extremely thorough and very pleasant to work with. I liked how in depth they got with the questions and while they were recruiter questions (you know - tell me about your current role, tell me more about quota and cold calling, etc) they went a little deeper to understand my background. It not only made them feel I may have been a good fit for the role, but also that my skills and experience seemed to match pretty well with the role.

    I was moved into the next interview with the manager, and I felt that it was a pretty solid interview. The manager did ask a lot of really intense questions that put me on the spot but it was good overall.

    However, I was really turned off by three things,

    1. It was all numbers based. I get it - I’m applying for a sales role where I’d be making a ton of cold calls. But truthfully, sales is not just about the numbers and especially an account manager role - the customer service aspect is absolutely necessary. Without those skills you could end up costing a sale - especially considering that their product isn’t anything to rave about.

    2. Off that last point - the reason I say that is because it is clear that the software is way below the standard or par for AI chatbot technology. This poses as a challenge as an AM whose sole purpose in this role is to sell because it can perhaps cost a sale or make it extremely time consuming to get the client to believe in the product again.

    3. I was REALLY turned off by their supposed ‘COVID’ layoffs and how open they were about it, because it was clear that they were rehiring for the same roles. I asked the hiring manager why the people on their team were laid off and they had said one was performance related and the other was a COVID lay-off. I couldn’t seem to understand why you wouldn’t just rehire that COVID lay-off if you were hiring for the same position. I don’t know if I could trust a company that does that.

    Now that I’ve gone back and read some more recent reviews it’s obvious that this company was not laying off for COVID related reasons but used it as a way to let go and rehire better talent. It seems like a company like this would actually thrive in this type of situation since many call centres were closed down or had to opt for a WFH situation.

    It turns out I wasn’t invited back for the next round which considering the above, I was actually okay with. The recruiter was again very honest with me and had told me that they have the luxury of picking top talent. I don’t blame them - it’s a pandemic and thousands of people have been laid off.

    Anyways, overall a very neutral interview process for a mediocre company.

    Interview Questions

See All 33 Interviews

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