Best hotel group, but overrated employer - Anonymous employee Accor Employee Review

3.0
Feb 5, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Large group and variety of opportunities, group still growing. Reputation, consistent focus on quality of service. Some really great people to work with. Belief in others potential and if you get your head down you can grow. If you are wanting a career in Hospitality in Asia Pacific, this is the group to work for.

Cons

Politics on top level. Some senior, well established people who can get away with murder. High tolerance for bad habits and pure laziness when it comes to management, as long as they are well liked by the top level (if not related to financial performance, service and not stepping on toes of someone more senior, it just goes on unadressed) Low pay, below competitors, and slim manpower. Read work more and get paid less. Little money spent in innovation. Old school in many things. Get the potential wrong a lot if times to stick with personality likes (the wrong types above who wing along but can talk. even if everyone knows, no one seem to do anything).

Explore other reviews about Accor

5.0
Apr 15, 2025
Recommend
CEO approval
Business outlook

Pros

Dear Hiring Manager, I am writing to express my interest in the [*FoodandBeverageoperationsManager*]. With over 25 years in the luxury hospitality sector, I understand the importance of enhancing guest satisfaction while maintaining brand standards. Your commitment to unparalleled guest experiences aligns closely with my own ethos of driving team excellence. At the Petra Marriott Hotel, I increased banquet revenue by 25% through strategic upselling and forming lucrative event partnerships. This accomplishment was not just the result of revenue-driven techniques but also by implementing rigorous employee training programs aimed at refining service standards and enhancing guest experiences. By fostering a culture of continual improvement, I was able to improve guest satisfaction scores by 15%, a testament to my ability to align team actions with company vision. These strategic initiatives were complemented by cost reduction strategies, which saw a 30% decrease in supply expenditure through renegotiated vendor contracts, emphasizing fiscal responsibility combined with operational excellence. I look forward to the opportunity to discuss how my experience and strategic vision can contribute to furthering your objectives. Thank you for considering my application. I am eager to talk with you about how we can work together to continue elevating guest satisfaction and operational outcomes. Sincerely, Thaer Hilalat

Cons

Experience FB at event,budget, planning

1
avatar
Accor Response
1y
Your positive review as a Heartist means a lot to us - thank you for sharing your experience! As always, together, we continue to nurture an environment that supports your well-being and growth. It's great having you on this journey! Kind regards, Accor Talent & Culture
3.0
Sep 29, 2025
Recommend
CEO approval
Business outlook

Pros

Absolute trust in your work, great leaders

Cons

Sales and Mkt department difficult to comunicate

avatar
Accor Response
7mo
Thank you for taking the time to review your experience as a Heartist. Your perspectives are valuable to us as we enhance the Heartist experience. Please trust that this will be passed along to the appropriate teams. Best regards, Accor People & Culture
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