A hostile work environment avoid unless you are starving - Trust and Safety Associate Accenture Employee Review

Accenture focuses mainly on looking good to the client, Not on employee well-being. The company is constantly cutting costs while increasing the workload at all levels, including agents and team leaders. It is common for team leaders to work unpaid hours outside their schedules because they are afraid of not meeting targets. There is no paid overtime on this project. There was no salary increase in 2025, no benefits, and no Christmas bonus, even though the CEO stated that the company increased its revenue and met its targets. I was promised a permanent contract after one year, but instead my contract is renewed every three months, which makes it very difficult to have any stability. The work environment is toxic. Team leaders often use aggressive language to pressure agents to meet targets. Even top performers are threatened with being reported to HR if targets are not met. This creates a culture of fear. Many team leaders lack proper corporate experience, and the workplace is disorganized and dysfunctional. Burnout is very common. Many employees take sick leave due to mental health issues. Wellness time has been reduced to force higher productivity. While working from home sounds positive, there is no financial support for rising costs such as internet, electricity, or gas. Working conditions are poor. Winter has arrived, and there is no office available for workers. Some team leaders have multiple HR complaints for harassment and misconduct, yet they are still rewarded. They often work on their days off or even during holidays to keep up with the workload, creating false performance metrics that look good on paper but do not reflect reality.