Good Company - Lead - Project/Program Management AT&T Employee Review

4.0
Apr 23, 2025
Recommend
CEO approval
Business outlook

Pros

Generous time off, Benefits are good (but expensive). Paid caregiver leave. Compensation is reviewed and adjusted against the "market"/competition. Bonus-eligible employees receive the same percentage of the target payout (role specific) based on how the company is doing as a whole. If the company does well financially, the employees receive more bonus payout, and vice-versa. Good lateral or upward mobility (depending on the department). Tuition reimbursement. If attending college, company provides tuition reimbursement and is partnered with a company to help find online degree programs with discounts and will even match your college credit hours with the degree programs at various colleges/universities so that no hours are wasted. Overall company is moving in the right direction since they got rid of the TV service and got "back to the basics" of providing wireless & wireline services. Company embraces non-profits and there is paid volunteer hours, as well as company matching for certain programs.

Cons

5 days in-office required for most roles with a minimum 40-hour work week. Time/presence reporting is monitored via LAN/Wifi, by video, as well as badge-swiping to ensure compliance with this standard, AI is currently being reviewed for implementation to replace un-needed resources (as with most employers) and reduce company costs. Employees who are laid off are given a severance package (depending on their role) based on the amount of time spent at the company. Company is centralizing all operations from 2 hub locations (ATL & Dallas), whereas most other locations are given relocation mandates to one of those two hub locations.

Explore other reviews about AT&T

5.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

Hybrid schedule; the managers stay with you every step of the way and help you get better at what you need.

Cons

DEI could be better. Not enough diversity.

5.0
Sep 23, 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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