Don’t Let The Positive Reviews Fool You - Mid-Market Account Executive AT&T Employee Review

1.0
Jul 1, 2024
Recommend
CEO approval
Business outlook

Pros

If you enjoy a company that has completely abandoned the idea of a proper place to work, you found it! The CEO has stated the following: -The current generation will not retire -He is working to have 4 people employed and the rest be AI -If you have any qualms with the company you’ve worked 20 years for (simply asking what he planned to do about AI taking jobs) then leave. If you’re looking for leadership, throughout the company, that embody this. You’ll love AT&T.

Cons

I often wonder why AT&T has so many great reviews. Every person I encounter despises their work conditions. The moral has never been lower. I have worked for AT&T since I was 20 (now 31). I have held roles like Area Retail Sales Manager, Integrated Solutions Manager, Mid-Market Client Solutions Executive III, and I can honestly tell you that this company is a garbage fire. As a ARSM (ISM too) I was expected to work 60-70 hours a week. I’ve been screamed at in team calls over numbers like one would scream at a person that murdered their dog in front of them. I’ve had commission blatantly stolen from me (by AT&T, not even another employee) stating that “This sale has been transferred to ## department”. Basically, every aspect that one would try to steer away from with a company, I’ve seen it. All of this, I accepted as a part of life. Then, the constant state of “surplus” disrupted my mindset. I was okay working for a company that mistreated me, as long as I could take care of my wife and kids. As long as I had a future. However Mr. Stank took away the thought of stability. His leadership has brought about a culture in which no one is safe. I now look through these reviews (and LinkedIn) and realize what a toxic part I took at always saying “OMG ATT IS THE BEST” as I was grossly mistreated. I have held expansive leadership roles. Developed countless WONDERFUL leaders. And genuinely done my best to be the best employee possible. This company is deplorable. It is akin to having an abusive partner that you wave their actions aside as they bloody your face. I’m done telling people I fell down stairs. AT&T is not a career. If you are looking for a career, stay clear. I have watched my leaders be surplused, my friends, and so many colleagues. All the best of what AT&T had. People I never expected to leave the blue globe. I hate this company for the 20’s I never had as I worked 70+ hours (salary) to be the best leader I could be to make the best generation of employees possible. I wasted my adult life with this company. Don’t waste yours.

Explore other reviews about AT&T

5.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

Company vehicle, flexibility, leads provided

Cons

Work life balance was disproportionate to salary

5.0
Sep 23, 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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