Not terrible, not great - Retail Sales Consultant AT&T Employee Review

2.0
Mar 7, 2024
Recommend
CEO approval
Business outlook

Pros

You get to meet a lot of people, both internally and externally and it's easy to make friends with the people you're working with since you're spending 50+ hours a week with them. Pretty much always get overtime, which is sort of good because you get differential pay after a certain time of day and over 40 hours so you can (almost) make up for the measly $14/hr they start you out at. Holiday pay is awesome... that's about it...

Cons

While it was easy in most cases to learn how to maximize your goals and make great money, the goals continued to grow, in a very saturated market. With certain people only worried their vacations and basically telling us to lie and cheat, to get sales... I have morale and refused to blatantly lie to someone about a service or product they were contemplating to buy into or purchase. It became a popularity contest as to who could manipulate someone the best and the most. Not my type of gig. In the beginning of my tenure there, it was fun, not as stressful and I enjoyed coming to work. At the end, I couldn't get out of the building fast enough. Couldn't care less about your personal life or issues outside of work. If someone quits or they are understaffed, you will likely work 6 or even 7 days a week until someone is hired on and that takes WEEKS if not months. Oh and gosh forbid a tornado or ice storm impedes your way to work (both of which I experienced in less than one years time) and you're unable to make it in, due to a natural disaster -- you're still marked as late or a call-in and since they work on a point system and those points add up fast. There's no excuses and no forgiveness. Period!

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5.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

Company vehicle, flexibility, leads provided

Cons

Work life balance was disproportionate to salary

5.0
Sep 23, 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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