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      Terrible work space. - Business Customer Service Representative II AT&T Employee Review

      2.0
      Apr 26, 2023
      Business customer service representative ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Union job so great pay and benefits.

      Cons

      Title says customer service but local management (which are not professionally educated) emphasize that we don't waste time on calls that are not going to lead to a sale. Subcontracted centers in other countries would like to get sales and when bills come out high they would call and we could not spend much time fixing it if we could not sell them something else. They would shame employees who didn't meet some targets like making them stand in front of all TLs and managers to explain why. They would say it was constructive but it was embarrassing to be singled out. They micro managed to hear calls live and would send you messages as you were speaking with a customer asking you where you were going with the call and what you were going to sell them making it hard to concentrate on the call and issues to even sell like they want. As a company, they basically paid for more than half of my bachelor's degree but once I graduated they did not hired me for any other position I applied for and I left. They did not get the return on their investment which is silly.

      avatar
      AT&T Response
      3y
      Thank you for taking the time to share your feedback. We take feedback like yours seriously, and have shared this information with our Customer Call Center leadership. We appreciate your willingness to share.

      Explore other reviews about AT&T

      5.0
      Jun 3, 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good to work in a finance team

      Cons

      No complains with anyone, everyone r very good

      5.0
      Sep 23, 2014
      Retail sales consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

      Cons

      The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

      319
      avatar
      AT&T Response
      11y
      We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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