A company without a single shred of ethics or empathy - Assistant Store Manager AT&T Employee Review

1.0
Mar 21, 2023
Recommend
CEO approval
Business outlook

Pros

Can't think of much other than some of the people you meet.

Cons

Cronyism is rampant. Area managers select based on friendship and not interviewing the best applicant. I watched the company tell you to do things and then turn around and fire people for the literally things asked of you. So many self created barriers. If you're a sales driven individual, the red tape and politics will disgust you. If you sell don't sell enough, we'll coach you out. If you sell too much, you'll be investigated and fired that way. One of the worst ran companies I have ever seen. I still have nightmares about working at that toxic place. One way communication. The company doesn't care about changing anything other than continously driving unrealistic voice growth goals, then terminates everybody regardless of they hit or not. It's a big game. The company has zero integrity and everything is about saving face. They make you sign trainings, for example, that it's against policy to knock on doors to solicit sales. Then, immediately the area manager and director of sales will be instructing reps to hit the streets. Regardless of rain, cold, heat, etc.

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5.0
Apr 18, 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and benefits. Lots of Opportunity for growth

Cons

None at this Current time

5.0
Sep 23, 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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