Great if you don't care about being compensated fairly - Flex Force Engineer AT&T Employee Review

2.0
Feb 27, 2019
Recommend
CEO approval
Business outlook

Pros

Opportunities to work in many parts of the company. Opportunities to work with modern technology/frameworks so great to build out your resume if you don't have any other options. Besides compensation and healthcare benefits are competitive.

Cons

As a preface, Flex Force management is apparently "working" on these compensation problems, and I will adjust this review as soon as that comes to fruition. But it's been 5 months now since they said it would be fixed, and in that time we've all been continued to be paid less than newly hired developers. Personally, that means I'm out over $10k that I will never get back. I don't think it will ever be fixed. Flex Force is supposedly the "future" of the company, but the company is fine losing its fresh talent because they refuse to pay a market wage. Your opportunities for promotion are few and far between, and completely dependent on whether you have a high-profile assignment. You have zero options to negotiate a salary even if you bring a competing offer. Unlike other level 1 managers at AT&T, you'll be non-exempt, so be prepared to work thankless overtime without extra pay. You'll constantly hear about how Flex Force saves the company hundreds of millions of dollars, yet your yearly adjustments will be below the inflation rate. On top of not keeping up with inflation your health insurance will have higher premiums, deductibles, and less "reward" options every year. The company goes through YEARLY layoffs in spite of making record profits (but as a TDP or Flex Force Engineer you'll be fine, because you're so cheap so they would be stupid to let you go.) You'll have a least as many direct supervisors as years you have with the company. Because Flex Force is so visible in the company the supervisors use it as a stepping stone to more competent organizations.

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Pros

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Cons

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Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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