Was once a great company - Mobility RSC AT&T Employee Review

2.0
Sep 2, 2018
Recommend
CEO approval
Business outlook

Pros

Discount, vacation, salary higher than competitors, better schedule when seniority kicks in.

Cons

Directv. It has ruined this company. It’s not about the customer anymore or really finding needs, the need is directv no matter what. No promotions, or competitive offers, when there are, they’re usually tied to directv. Encouraged to utilize questionable practices just to close directv sales. Usually the directv sale never even installs. Outdated, and often unfair observation practices. Union rarely gets anything accomplished, seems more like propaganda than actually working for employees. Often when you have an issue, you have to contact external departments, where the employees there are so incompetent, you often have to call multiple times. I’ve had to talk to 8 different people to resolve issues before. Customer service straight up lies to people, and we are often left dealing with issues rather than selling like we’re paid to do.

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5.0
Feb 12, 2026
Recommend
CEO approval
Business outlook

Pros

Feels like family, very good old tjnes

Cons

Everything was pretty ok. Short lerjod

5.0
Sep 23, 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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