Some good, some bad. Mostly satisfied. - Manager AT&T Employee Review

4.0
Jun 12, 2008
Recommend
CEO approval
Business outlook

Pros

It is a fast paced company with job roles that are always changing. There is a lot of room for growth and advancement if you are willing to relocate. My experience with management is very good towards Work/life Balance and allows me to put family first. Of course the actual times you need to do this should be minimal, but when it does I have no problems what so ever.

Cons

The compesation is a little of the low side. I am not sure if other companies are the same but it is very tight-fisted here. A review of my position put me in a salary range I am not meeting for the last two years by thousands of dollars. If it were not for the very generous and flexible time off I would have left long ago. Others are having the same issues as far a pay is concerned. Communication is often OK at best. The running joke is ATT stands for At This Time because everything is always changing. It seems like a lot of wasted effort at the time to me. In the company defense I am on the lower rung of managment, so I do not have access to all the information.

Explore other reviews about AT&T

5.0
Oct 23, 2025
Recommend
CEO approval
Business outlook

Pros

Enjoy the work and team

Cons

Very stressful work environment woth constant layoffs

5.0
Sep 23, 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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