Pros
The best reason for working at AT&T is definately the money, with lot's of oportunity for overtime it's very easy to save up. Especially when you are working manditory 50 hour weeks, not much time to spend the money you earn.
Cons
Overtime could be mandatory, and was for about 5 months straight. Due to the nature of the call center hours are strict with very little room for negotiation. If you have a family I would not recomend this job, unless you don't feel like seeing them for extended periods of time. At times, working with a difficult issue, finding assistance was near impossible, I would find myself calling different departments for hours before I would get ahold of someone willing to assist the customer. Other times calls were simply "pushed back" even by supervisor's. There is also very little help from peers or supervisors in general, another example: My fourth day on the phone I was contacted via instant messenger by a member of the scheduling team, stating that I had logged out of my phone twice that day when I was not supposed to. When explaining to the rep that I had been on the phone all day and in fact was on a call as he was talking to me...his response was simply "well be more careful next time". Rather than taking logical steps to try to find out what the issue was and resolve it, I was simply blown off. If an employee in the company has this much trouble with something so simple, I can only imagine how the customer's feel.
