Pros
Pension, Union, good benefits, free phone, fun work environment, always changing, good pay...I am college educated and make over $50K a year (so customers please dont treat me like a Walmart droid!)
Cons
ATT is a GIANT company...it takes us FOREVER to get anything done as sales people! We do not have system access to DSL, Phone, or Uverse from the stores! We have to call everything in...YES customers its the same number YOU call...so save a trip and my time and call on your own time! The schedule is the dumbest thing ever! I (or any other employee) should not have to work Open to Close when we are fully staffed AND at plus 1 person! Thats just dumb! We do not have the traffic to justify! Lots of DEAD time! CFT!! OMG! Customer Feedback Tool! This is a HUGE joke! Customers get surveys about how we did as Sales / Service wise. 2 things. CUSTOMERS...if we did an ok to good job...give us a 10. Not an 8! If I have 9 surveys that are perfect 10s and 1 8 or lower...WHY does my score go down 20%??? And 2nd. Dont hang your hats on customer feedback! More often then not customers are giving bad feedback b/c of something other then the person they dealt with in the store! PAY! 4% is not a fair commission! You push wireline...pay us for wireline! My com. checks were between 2K and 3K a month...now I am lucky to be over a grand! Thats another thing...wireline service (DSL/Uverse) The service itself is GREAT! But the install is a total joke! We ask our customers to wait 1+ month to get installed and then we miss the install date!! Billing is a total comedy act too! ATTs billing departments (yes departments) are a nightmare for both the customer and the sales rep! EXPECT problems!
