Delaware Life Reviews

Updated Sep 3, 2020

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3.2
57%
Recommend to a Friend
  1. "Yikes"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Coordinator in Lethbridge, AB
    Doesn't Recommend
    Negative Outlook

    I worked at Delaware Life full-time for more than 3 years

    Pros

    The people that worked in the Lethbridge location prior to conversion were all knowledgeable and we maintained a extremely high level of service, great culture to be apart of.

    Cons

    When Sun life was taken over by Delaware Life management focus was all about moving the company to the states while trying to keep it covered up as best as possible to the clients. I remember my manager telling me to try and avoid the topic with my clients. When the conversion took place it was extremely flawed and the reps in Lethbridge who serviced just fine for years were now the punching bag to clients and management didn't really seem to care.

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  2. "Company is going downhill fast. Complete disregard of experienced employees."

    1.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lethbridge, AB
    Doesn't Recommend
    Negative Outlook

    I worked at Delaware Life full-time for more than 3 years

    Pros

    Used to be a great company to work for with good benefits, decent pay, consistent schedule with evenings and weekends off.

    Cons

    After the business was sold from Sun Life to Delaware Life they outsourced to a new company (lowest bidder). This conversion was handled in the worst possible way. The existing employees who wanted to help with ensuring a smooth conversion for the clients to the new service center were insulted and disregarded. The new employees were unable to handle the call volume and forced to work massive overtime to keep the jobs. A company that was known for their excellent customer service now has 1-2 hour waits if you can even get through.

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  3. "Want to work on for a dishonest company, this is it."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Coordinator in Lethbridge, AB
    Doesn't Recommend
    Negative Outlook

    I worked at Delaware Life full-time for more than 3 years

    Pros

    The people, the culture, the value, those, however, were brought in from Sun Life financial. Delaware Life pretty much borrowed those and destroyed it.

    Cons

    dishonesty, the lethbridge site was promised a permanent position and a whole lot of improvements after purchased from Sun Life. All it was were two years of Delaware Life getting ready to move the operation to Topeka, KS. Effectively ending a solid site tradition in Lethbridge. Something they have been planning for two years but keep promising their employee empty promises. managements often only care about numbers instead of the morale of their employee with some being treated as if they're working with children instead of adults, the company is more concerned in filling in the seat instead of training their employee properly, poor communication chain is also very apparent. A very stressful environment to work at

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  4. "None"

    3.0
    Current Employee - Senior Actuarial Analyst in Waltham, MA

    I have been working at Delaware Life full-time for more than 8 years

    Pros

    Good benefits and compensation, good work life balance

    Cons

    No transparency from top down

  5. "Solid Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Internal Wholesaler in Indianapolis, IN
    Recommends
    Positive Outlook

    I have been working at Delaware Life full-time for less than a year

    Pros

    Great Culture, Good Pay, Good Benefits

    Cons

    Not a lot of autonomy

  6. "Look Elsewhere"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Coordinator in Indianapolis, IN
    Doesn't Recommend
    Positive Outlook

    I have been working at Delaware Life full-time for more than 3 years

    Pros

    the pay is what attracted me, but I have heard that they are now offering much less

    Cons

    managers show favoritism the culture is negative

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  7. "Good Company"

    4.0
    Former Employee - Financial Analyst 

    I worked at Delaware Life full-time

    Pros

    Work life balance, friendly co workers

    Cons

    Tough to move up, can get boring

  8. "Where is everybody?"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waltham, MA

    I have been working at Delaware Life full-time for more than 5 years

    Pros

    It's a convenient location.

    Cons

    The culture has not really formed following the separation from Sun Life. Lot's of people work from home and are not responsive.

  9. "Reactive vs. Proactive Leadership"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Delaware Life full-time for more than a year

    Pros

    Vacation days, pay, no weekends and off holidays

    Cons

    The culture they communicated they are striving for in the interview process is SO FAR from what they are actually working towards. Managers lead out of emotions, instead of facts and employees proven capabilities. They do not have a well communicated or thought out plan for making everyone a subject matter expert (SME). What is portrayed as help in your training class soon is viewed as judgment when the help is utilized. Fairness is not a practice there, but favoritism is high on the list. Attendance policy is not clearly communicated and is all subjective. Management can be unresponsive for days at a time to an employee's needs. They state they are open to suggestions to make it better, but they quickly shut you down if it was not their idea first. When new things are to be implemented, the employees it will impact are not utilized as SME's and are made to fly blind. There is just a complete lack of follow through. This is not only evident with the employees (internal customers), but also to the external customers as well. This could be a great place to work, but that is clearly not their goal.

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  10. "Okay place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN

    I have been working at Delaware Life full-time for more than a year

    Pros

    Management is friendlier than most other employers and communicate well.

    Cons

    Compensation and raises are low compared to others in the industry and the knowledge and skills needed.

Found 36 reviews