Clio Reviews | Glassdoor.ca

Clio Reviews

Updated 13 December, 2018
94 reviews

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4.4
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Clio CEO and Co-Founder Jack Newton
Jack Newton
79 Ratings

Employee Reviews

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Pros
  • "Good company with great culture" (in 11 reviews)

  • "Genuine care about making a great place to work" (in 8 reviews)

Cons
  • "Clio is still figuring out how to manage and effectively address some growing pains" (in 16 reviews)

  • "Work/Life Balance is pretty good, but it's tech - what did you expect" (in 3 reviews)

More Pros and Cons

  1. "Clio Sales - Toronto"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SMB Account Executive in Toronto, ON
    Former Employee - SMB Account Executive in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Clio full-time (More than 3 years)

    Pros

    Hands down Clio is the best sales organization and company I have worked for! It is rare to work at a company where turnover in the sales org. is virtually non-existent.

    The SDR, AR and AE program is a great place to either start your sales career or continue developing.

    You will go recognized/rewarded for your hard work and supported when needed. I experienced two different promotions in a 3-year span.

    Clio is a company where you can be yourself and succeed. They are an organization that is truly focused on their customers and employees.

    If you aren't considering a career at Clio, you should be!

    Cons

    I can't really think of any...

    Advice to Management

    Don't lose the amazing culture you have built as you grow.


  2. "The Best Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Specialist
    Current Employee - Support Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Clio full-time (Less than a year)

    Pros

    There's a lot to love, from the culture to the people, you really learn something new every day

    Cons

    Work can get repetitive but that's normal for a Support Role

    Advice to Management

    Keep doing what you're doing, you guys rock!

  3. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Clio full-time

    Pros

    Kind Culture. Good Leadership. Good product

    Cons

    Slow moving pace. Not that tech . forward sales stack.


  4. Helpful (5)

    "Know what you're signing up for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Disapproves of CEO

    I have been working at Clio full-time (More than a year)

    Pros

    There are a number of individuals who really push themselves to be better every day.

    There are many challenges you can choose to tackle. Very much like a smörgåsbord.

    Recently there have been improvements in the Product department thanks to leadership taking more time to strategize and align on a vision.

    Cons

    Strategy and vision are not communicated to the average employee frequently enough. The impact that this has had on me has been confusion about priority because it's not clear what is most important.

    Clio is still figuring out how to manage and effectively address some growing pains. Continuous performance and stability issues that stem from application infrastructure scalability challenges are the Product department's Achilles' heel. This, coupled with the challenge of trying to understand an unwieldy, poorly maintained and documented codebase, result in an inability to respond quickly and effectively to bugs. This is environment also hampers the velocity of teams pushing to improve the system for customers. There seems to be little care from leadership about this state of things. Instead, the message is do more and do it faster and this compounds this problem.

    Advice to Management

    It would be great to witness more empathy and compassion coming from leaders in the company.

    Having a clear, consistent, and actionable strategy communicated at a higher frequency would really help align employees and would equip them to make more informed decisions, ultimately setting them and the company up for more success.

    Actively seek feedback on whether important messages are landing and sticking. This will likely help prevent drift and misalignment and help you craft better messaging, or increase the frequency of existing messaging.


  5. "Account Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Representative
    Current Employee - Account Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Clio full-time (More than a year)

    Pros

    the leadership team is FANTASTIC. if you're looking to further your sales career, this is definitely a place ready to help.

    This isn't the regular tech start up that lures you in with their fun "culture" but judges you for touching the ping pong tables before 6

    I've been at a few of them, and Clio truly practices what they preach.

    Cons

    you need to earn promotions, they don't give them out for nothing.


  6. "Growing Fast"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Clio full-time

    Pros

    Great experience and learning from some of the best

    Cons

    Definitely some growing pains are starting to show up but they are being addressed openly and quickly.


  7. Helpful (3)

    "Don’t recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Clio full-time

    Pros

    Beautiful office space and a really great product. Lots of very nice, passionate people.

    Cons

    Some really inexperienced mangers. Feedback can be a really inconsistent “whiplash” experience which speaks to some managers being inexperienced. Support isn’t always there.

    Advice to Management

    Bad managers seem to either get pushed out quickly (good) or last a long time (bad). You can’t have it both ways.

  8. Helpful (2)

    "When the sales leader ask you to vote for them"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Toronto, ON
    Current Employee - Sales in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Clio full-time (More than a year)

    Pros

    Some great people looking to do well for themselves

    Cons

    The sales leader asked us all to vote for them on a poll. That says it all.

    Advice to Management

    Don’t try to run everything through fear tactics.


  9. Helpful (6)

    "Clio is Pretty Good, Pretty Par for the Course"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist in Burnaby, BC
    Current Employee - Technical Support Specialist in Burnaby, BC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Clio full-time (More than a year)

    Pros

    Excellent culture, catered lunch on fridays, lots of prizes, breakfast everyday, lots of room to grow in the company if you want to. Benefits are great and a sliding scale so you can choose how much coverage you want. Work/life balance is pretty crappy, lots of expectations of extra side work.

    Cons

    Managers are all young and don't have tons (or any) of management experience which leads to some funky stuff. Some disorganization, some "trying to be your friend while also being your boss" nonsense, which is a bit frustrating. Pay is is pretty par for the course I think (at least for support - it starts at 38-40K).

    Advice to Management

    Be more flexible for your employees needs, more manager training.


  10. Helpful (5)

    "Going In The Right Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Clio full-time

    Pros

    I leave work with more energy than I arrive with.

    I have received more leadership and personal development training than I could have asked for.

    The company is growing, fast - and Clio's profile is rising in Vancouver.

    The team is smart, "turned on", welcoming, and open. Most are genuinely motivated by Clio's mission statement.

    A refreshing approach to people/opportunity/career management and progression.

    Typical startup office amenities.

    Opportunities to work on big/interesting projects that push you.

    Future is bright. Lots of unrealized potential despite great success.

    Cons

    Significant growing pains. (Product-level, organization-level).

    More risk-adverse than you might think.

    High level of deference to the highest-paid-person's-onion, which is often imposed without much consideration. (They are busy).

    Burnaby office location is not great.

    Growth targets and ambitions are a little too high, and set by "the board", which is some revered, unknown entity. Taking VC money changed this place.

    Lots of talk about career advancement, but most opportunities are already taken by Clio "veterans" (3-4+ years), new opportunities given to outside/senior hires. (Growing fast and need experience so this makes sense).

    Advice to Management

    Dictating product strategy and roadmap without intimate knowledge of the product's current state is not a good idea. Provide enough time to execute and clear up tech debt before moving onto the next thing. Also, the push to Clio Con jades people.

    Otherwise, keep striving for better. Take a couple of months to consolidate and find a new equilibrium after intense periods of growth.