Chase Reviews

Updated Jun 13, 2021

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3.7
70%
Recommend to a Friend
86%
Approve of CEO
Chase Chairman and CEO, JPMorgan Chase Jamie Dimon (no image)
Jamie Dimon
3,035 Ratings
Pros
  • "Great Benefits and wonderful people(in 818 reviews)

  • "This place had good benefits for employees(in 533 reviews)

  • Cons
  • "Poor upper management, definitely a number not a person(in 247 reviews)

  • "stress anxiety work life balance(in 233 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee

      Great culture

      Sep 24, 2019 - Financial Advisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great products for clients, good mentorship, involved management

      Cons

      Branch location plays an important part in success.

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    2. 2.0
      Current Employee, more than 1 year

      Account Specialist II at Chase Merchant Services

      Mar 19, 2021 - Account Specialist II in Scarborough, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Full-time work at least 40 hours per week, full company benefits, paid training

      Cons

      Lack of opportunities for growth, lower than normal compensation, deep focus on employee shortfalls and their consequences like termination, lack of appreciation for any additional work, deep focus on quantitative stats and numbers and lack of importance on qualitative indicators and interpersonal skills.

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    3. 2.0
      Former Employee, more than 1 year

      No balance

      Jan 21, 2021 - Sales Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Can’t think of any other than some great people

      Cons

      No work life balance. Under paid. Poor leadership

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    4. 4.0
      Former Employee

      Working at Chase Paymentech

      Oct 23, 2020 - Programmer Analyst in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      money is ok clean offices wonderful managers next to transit

      Cons

      super corporate environment very strict work hours

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    5. 3.0
      Former Employee, more than 5 years

      Weak leadership and no room to grow

      Jan 25, 2020 - Business Development Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Colleagues - Work from home - Salary and Benefits

      Cons

      - Poor executive leadership that can only be described as similar to High School cliques and though they claim they have an open door policy, that is the furthest from the truth - Unless you work in Toronto, there are no opportunities for growth - Systems are slow and if you do not enjoy heavy administration, the role is not suitable for you - Lack of support. When you have escalations, be prepared to play the “go to this and that team” game with no end result or resolution

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    6. 2.0
      Current Employee, more than 3 years

      Help Desk Specialist

      Dec 1, 2018 - Help Desk Specialist in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It can help you pay rent while you find another job that is actually worthwhile.

      Cons

      Everyone in the Toronto office is out for themselves. Many Team Leads have this arrogant superiority complex, when they themselves are lazy as can be. Every person points a finger at another person for everything, because the culture in this office is fear. Recognition and positivity is all faked and just comes down from corporate edicts from above to pretend they care. The reality is that in 2018 they have settled on focusing on call Average Handle Time and scripted language. It does not matter if you actually help your clients, as long as you hang up on them in a few minutes or less and open by saying "Welcome to Chase" and close by asking "are there any other questions, thank you for calling Chase" then you pass. Spending the actual time to help the client doesn't matter, because this is a scripted and top-down managed call centre that doesn't care about independence and workers thinking outside the box to help their customers. As soon as you show interest in a customer and spend 5 minutes off the phone to figure out a problem, your score drops because you're considered non-productive. Also, the leaders in the Help Desk are ultra secretive. They won't even be honest with you when there are dogs coming around to check for bed bugs, one even lied to me and said they were looking for drugs. There is no reason not to be transparent, the bossy control and fear and secrecy environment is what makes this job unbearable.

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    7. 3.0
      Former Employee, more than 10 years

      Growth and Change

      May 19, 2020 - Learning and Development 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The sharing of ideas globally

      Cons

      The need to understand the cultural diversity globally

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    8. 4.0
      Former Employee

      Business Development Manager

      May 7, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Worklife Balance/ Competitive Compensation/Management support

      Cons

      Training is only adequate, unless you have FI and Business background. Tough to exceed targets.

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    9. 2.0
      Current Employee, more than 3 years

      Specialist II Help Desk

      Sep 25, 2018 - Anonymous Employee in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits begin quickly, such as health or RRSP matching. JPMorgan Chase is a good name to have on a resume.

      Cons

      It is a call centre, so you have to expect the micromanagement that comes along with it. This service centre got new leadership about two years ago and it turned the operation upside down. First of all, they now obsess over AHT (average handle time), Chase focuses heavily on getting customers off the phone rather than actually helping them. Training is terrible, because departments aren't specialized into separate sales, customer care/billing, or technical support teams they have tried to force all agents to take all calls and know everything. Lastly, the Pro of having JPMorgan Chase on your resume is undone completely by the fact that this is not a Canadian company, so the office is just an outpost and entirely controlled by US managers in Tampa or Phoenix. The Canadians never speak up against the poor leadership (like the AHT mandate) that comes out of the states, the people in this office have no control and are all yes-men. They say yes to whatever big brother next door wants, because all they're concerned with is keeping their jobs. So its intensely frustrating, because managers in the US look at graphs and spreadsheets and make decisions without really understanding the distinct operations in Canada. Did I mention this remote management only cares about AHT and a few scores which have nothing to do with providing good customer care? Oh well, its a call centre, what can you expect?

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    10. 3.0
      Former Employee

      Decent experience

      Dec 19, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Flexible schedule - decent pay and benefits

      Cons

      - Did not have many positions I desired to grow into - Some coworkers were petty and juvenile but you get that with every workplace.

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    Viewing 1 - 10 of 8,017 Reviews

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