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Chase Reviews

Updated 19 September, 2018
6,084 reviews

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3.5
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Jamie Dimon
2,152 Ratings

6,084 Employee Reviews

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Pros
Cons
  • "Work life balance can be non-existent at times" (in 187 reviews)

  • "Upper management takes credit for employee’s ideas & accomplishments" (in 213 reviews)

More Pros and Cons

  1. Helpful (1)

    "Chase Canada is what you make of it"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ottawa, ON
    Current Employee - Anonymous Employee in Ottawa, ON
    Recommends
    Approves of CEO

    Pros

    Work hard and the opportunity for advancement is great.
    LOVE MY MANAGER
    Great benefits
    Lots of support
    Great employees

    Cons

    Wages are a bit low.

    Advice to Management

    hold people accountable for their performance


  2. "Collections agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Representative in Ottawa, ON
    Current Employee - Collections Representative in Ottawa, ON
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Chase part-time (More than 5 years)

    Pros

    Flexible Hours, pay wasn't bad, good benefits and bonus incentives

    Cons

    Management were a bunch of bullies that made the job stressful

    Advice to Management

    Pick real managers, not friends of friends

  3. "Project Manager Salary"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chase full-time

    Pros

    Great place to work !

    Cons

    the compensation was on the lower end of what other companies are paying

    Advice to Management

    . . . . .


  4. "Working For Chase US"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Chase full-time (More than 5 years)

    Pros

    The opportunity to work from home.

    Cons

    They use the forced distribution system for performance reviews which places a select number of team members in the groups of exceeds, meets and needs improvement based on ranking within the team even if their performance doesn't warrant it. This means some high performers on teams flush with other exceptional team members could be bumped to a meets expectations or even a needs improvement depending on how strong the team is. At the same time, a low performer could be bumped as high as an exceeds if they are on a team of low performers. This poor system creates situations where poor performers can be rewarded and high performers passed over.

    Advice to Management

    There is a great deal of work to be done there and they need to stop cutting resources and merging teams under managers who don't take the time to understand the business before making decisions.


  5. Helpful (1)

    "Senior Specialist II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Specialist II in Toronto, ON
    Current Employee - Senior Specialist II in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Chase full-time (More than a year)

    Pros

    You can go home and leave the office at the office, they do offer quick benefits that begin at 30 days service instead of longer waits. Pay isn't bottom of the rung, but also not the high end. Having JPMorgan on your resume might have perks in the job market.

    Cons

    This position is for the Paymentech division, and its in a call centre environment. It is part technical and part customer service as you're trying to apply scripts/programming pos machines while listening to company clients. A lot of the typical call centre nonsense applies to this job: micromanagement (people freaking out over being 1 minute late from a break, etc), the systems and platforms are woefully inadequate at assisting you to perform your daily duties (knowledge search never actually displays decent information regarding everyday problems, every system constantly logs out every several minutes causing steep delays just to open a call and support the call, etc). Like most call centres, they never hire enough workers to actually keep call volume reasonable (you'll consistently be taking back to back calls with little breathing room), and of course as most call centres do they invest heavily in management and administrators who sit around telling people what to do when they could be investing more into allowing people do what they need to fix problems on the phone. The most annoying thing about this job is that the Help Desk is expected to take all calls without question, but any other department whines and complains if you dare present a customer to them. The other departments almost all want to dump calls they should be handling back on the help desk/specialist II team. Team work is just another corporate slogan, nothing you ever do will be sufficient, but then that's how virtually all call centres are setup. Its not a job you'll want for the longer term, but it'll make some cash for the months or years you are looking to build before moving to another career.

    Advice to Management

    If you want to make a stand out call centre, then get red tape off the back of the worker on the phone. And for crying out loud, other departments should learn to take calls and process issues. Management should know better than to try and dump all calls on the Help Desk, the departments need to specialize. Sales issues shouldn't originate at the help desk, they should be handled by sales professionals. Instead, they have help desk agents setting up the upgrades on existing accounts. The online product support teams constantly transfer calls back to help desk instead of finishing their own calls that originate with onilne product support. The chargeback team is constantly transferring calls to the help desk when the clients have issues with transactions they should be handling. The biggest issue with the Toronto operation is that there's no specializing, all specialty issues are handled by callbacks and emails, there's no one to get a sales upgrade to and its always a "you'll get your order eventually I sent it off to another team" setup. The customer has a bad experience, but who cares I suppose? Management doesn't.


  6. Helpful (2)

    "Chase Paymentech Toronto is on the highway to hell"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    None. Make the best of your situation... get what you need and get out! Or keep your head down, do the work and document everything. The best job perk is having JPMorgan listed as your employer on your resume.

    Cons

    If you're entertaining the idea of working at Chase Paymentech Toronto, stop, look elsewhere and don't turn your back. Where do I start?

    Extremely high turnover and employees on sick leave have plagued the company for the past 2+ years due to a bad reputation in the payment processing space, managers with draconian management styles, colleagues who are unqualified, incompetent and inhumane, extremely low pay, laughable benefits and bonuses.

    Chase used to operate like a mid-sized, happy family business until new executives joined, changing the culture with their unrealistic demands and delusions of grandeur.

    Every department from Sales to Partnerships to Relationship Management to Marketing act like they're in high school. Everyone is somehow related or old friends.

    The way to get in is through a referral. If you're referred, you're automatically hired 9 out of 10 times.

    The receptionist as well as the Admins are the ringleaders within the company. Chase runs on pettiness and gossip which is stirred by the Admins. Keep your enemies closer...

    Good people have left for competitors or any other available opportunity as toxic people have joined and replaced them. You are discouraged from applying internally and developing yourself professionally.

    Competitors will pay you double or more for the same work you do at Chase and they are lightyears ahead of Chase.

    Save yourself the stress and heartache and go where you'll truly be appreciated for your talents and ideas.

    Advice to Management

    Get some professional help. Good luck!


  7. "Overall the experience was good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    competetive salary, diverse community, good colleagues

    Cons

    work can be stressful sometimes

  8. Helpful (3)

    "Chase Paymentech Canada - Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Toronto, ON
    Former Employee - Senior Analyst in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Chase full-time (More than 5 years)

    Pros

    Benefits (vacation allotment), work/life balance, free parking, pedigree of JPMorgan Chase on your resume, likeable down-to-earth employees, well-intentioned strategic focus, industry that is growing and will remain relevant (credit card processing)

    Cons

    Quite simply, it's the most unqualified and unprofessional work environment I have ever seen. Not that education equates to performance, but it's shocking the lack of qualified management and staff. Apathy is one of the most insidious problems permeating the entire company although if you just want to clock in and out, this is the place to be. You will unfortunately gain zero portable skill sets so if you choose to stay realize you do so at your own expense - competitors in the marketplace are flying by you. Entire compensation is ok (pension etc), but the actual salary is verging on pathetic and they are aware of this. This folly is the primary reason they cannot retain talent which is also a direct contradiction in them claiming they value people and talent. Every competent person has left - I mean this seriously! I cannot emphasize this enough: if you have any ambition, it's literally impossible to stay here...the environment and pay will force you out the door as it did me. Management, while generally incompetent and unqualified, will get paid competitively so if you can snag a role like that, you've hit the jackpot...but these are hard to come by (like many companies)...and you can't fault people for not wanting to leave a good gig.

    My review of course is from my specific experience as a Senior Analyst, but I did work here for 5+ years and had several roles so this granted me a holistic perspective. If you are investigating for an analyst position, how should I say this....hmm, trust your instincts if something seems awry in the interview.

    Advice to Management

    A change is desperately needed - reevaluate your salary, hire qualified management and staff who can communicate, and align your mission/vision to people's objectives


  9. "Great for College Students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Chase part-time

    Pros

    Great company to work for if you are a current college student. They are very flexible with your hours. Very professional and good exposure to people interaction. Great benefits.

    Cons

    Not easy to move up with in the company specially in smaller branches that have limited opportunities.


  10. Helpful (1)

    "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great to work for. Good location, and balanced work life balance. Would recommend to anyone looking to start their career.

    Cons

    Sometimes there's a disconnect with upper management with employees so there is unrealistic goals.


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