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Chase Reviews

Updated 17 November, 2018
6,196 reviews

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3.6
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Jamie Dimon
2,209 Ratings

6,196 Employee Reviews

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Pros
Cons
  • "Stressful work life balance could be better" (in 195 reviews)

  • "Upper management takes credit for employee’s ideas & accomplishments" (in 215 reviews)

More Pros and Cons

  1. Helpful (1)

    "Chase Canada is what you make of it"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ottawa, ON
    Current Employee - Anonymous Employee in Ottawa, ON
    Recommends
    Approves of CEO

    Pros

    Work hard and the opportunity for advancement is great.
    LOVE MY MANAGER
    Great benefits
    Lots of support
    Great employees

    Cons

    Wages are a bit low.

    Advice to Management

    hold people accountable for their performance


  2. "Specialist II Help Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Chase full-time (More than 3 years)

    Pros

    Benefits begin quickly, such as health or RRSP matching. JPMorgan Chase is a good name to have on a resume.

    Cons

    It is a call centre, so you have to expect the micromanagement that comes along with it. This service centre got new leadership about two years ago and it turned the operation upside down. First of all, they now obsess over AHT (average handle time), Chase focuses heavily on getting customers off the phone rather than actually helping them. Training is terrible, because departments aren't specialized into separate sales, customer care/billing, or technical support teams they have tried to force all agents to take all calls and know everything. Lastly, the Pro of having JPMorgan Chase on your resume is undone completely by the fact that this is not a Canadian company, so the office is just an outpost and entirely controlled by US managers in Tampa or Phoenix. The Canadians never speak up against the poor leadership (like the AHT mandate) that comes out of the states, the people in this office have no control and are all yes-men. They say yes to whatever big brother next door wants, because all they're concerned with is keeping their jobs. So its intensely frustrating, because managers in the US look at graphs and spreadsheets and make decisions without really understanding the distinct operations in Canada. Did I mention this remote management only cares about AHT and a few scores which have nothing to do with providing good customer care? Oh well, its a call centre, what can you expect?

    Advice to Management

    I advise Canadian management to wake up, stop being push-overs, and question the stupid policies coming from the US parent base! Canadian leadership needs to allow Chase Paymentech Canada to be bought out by a Canadian bank and cut the US out of the equation, Chase Paymentech Canada has been through 3 Presidents in the past 3 years for a reason, when the new Prez starts he'll probably see the US leadership keeps Canada on a leash and won't let it perform on its own will. The terrible US leadership is what is killing Paymentech in Canada. We aren't #oneteam together with the US, we are a distinct operation and need the respect that comes with it. ScotiaBank, National Bank, I don't care what bank but any bank in Canada should buy Paymentech out and leave the Chase brand behind. If the Canadian operation could stop focusing on AHT and start making employees happy and stop the pressure to kick people off the phone it would be amazing. LET A CANADIAN-OWNED BUYOUT OFFER HAPPEN!

  3. "Just OK.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Chase full-time

    Pros

    some of the good things I experienced at Chase were, Commission, Teamwork, Technology, Schedule, and Responsibility

    Cons

    Salary
    Career development
    Upper management
    Exposure to products
    Inclusion


  4. "Collections agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Representative in Ottawa, ON
    Current Employee - Collections Representative in Ottawa, ON
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Chase part-time (More than 5 years)

    Pros

    Flexible Hours, pay wasn't bad, good benefits and bonus incentives

    Cons

    Management were a bunch of bullies that made the job stressful

    Advice to Management

    Pick real managers, not friends of friends


  5. "Project Manager Salary"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chase full-time

    Pros

    Great place to work !

    Cons

    the compensation was on the lower end of what other companies are paying

    Advice to Management

    . . . . .


  6. "Working For Chase US"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Chase full-time (More than 5 years)

    Pros

    The opportunity to work from home.

    Cons

    They use the forced distribution system for performance reviews which places a select number of team members in the groups of exceeds, meets and needs improvement based on ranking within the team even if their performance doesn't warrant it. This means some high performers on teams flush with other exceptional team members could be bumped to a meets expectations or even a needs improvement depending on how strong the team is. At the same time, a low performer could be bumped as high as an exceeds if they are on a team of low performers. This poor system creates situations where poor performers can be rewarded and high performers passed over.

    Advice to Management

    There is a great deal of work to be done there and they need to stop cutting resources and merging teams under managers who don't take the time to understand the business before making decisions.


  7. Helpful (2)

    "Chase Paymentech Toronto is on the highway to hell"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    None. Make the best of your situation... get what you need and get out! Or keep your head down, do the work and document everything. The best job perk is having JPMorgan listed as your employer on your resume.

    Cons

    If you're entertaining the idea of working at Chase Paymentech Toronto, stop, look elsewhere and don't turn your back. Where do I start?

    Extremely high turnover and employees on sick leave have plagued the company for the past 2+ years due to a bad reputation in the payment processing space, managers with draconian management styles, colleagues who are unqualified, incompetent and inhumane, extremely low pay, laughable benefits and bonuses.

    Chase used to operate like a mid-sized, happy family business until new executives joined, changing the culture with their unrealistic demands and delusions of grandeur.

    Every department from Sales to Partnerships to Relationship Management to Marketing act like they're in high school. Everyone is somehow related or old friends.

    The way to get in is through a referral. If you're referred, you're automatically hired 9 out of 10 times.

    The receptionist as well as the Admins are the ringleaders within the company. Chase runs on pettiness and gossip which is stirred by the Admins. Keep your enemies closer...

    Good people have left for competitors or any other available opportunity as toxic people have joined and replaced them. You are discouraged from applying internally and developing yourself professionally.

    Competitors will pay you double or more for the same work you do at Chase and they are lightyears ahead of Chase.

    Save yourself the stress and heartache and go where you'll truly be appreciated for your talents and ideas.

    Advice to Management

    Get some professional help. Good luck!

  8. "Overall the experience was good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    competetive salary, diverse community, good colleagues

    Cons

    work can be stressful sometimes


  9. Helpful (3)

    "Chase Paymentech Canada - Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Toronto, ON
    Former Employee - Senior Analyst in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Chase full-time (More than 5 years)

    Pros

    Benefits (vacation allotment), work/life balance, free parking, pedigree of JPMorgan Chase on your resume, likeable down-to-earth employees, well-intentioned strategic focus, industry that is growing and will remain relevant (credit card processing)

    Cons

    Quite simply, it's the most unqualified and unprofessional work environment I have ever seen. Not that education equates to performance, but it's shocking the lack of qualified management and staff. Apathy is one of the most insidious problems permeating the entire company although if you just want to clock in and out, this is the place to be. You will unfortunately gain zero portable skill sets so if you choose to stay realize you do so at your own expense - competitors in the marketplace are flying by you. Entire compensation is ok (pension etc), but the actual salary is verging on pathetic and they are aware of this. This folly is the primary reason they cannot retain talent which is also a direct contradiction in them claiming they value people and talent. Every competent person has left - I mean this seriously! I cannot emphasize this enough: if you have any ambition, it's literally impossible to stay here...the environment and pay will force you out the door as it did me. Management, while generally incompetent and unqualified, will get paid competitively so if you can snag a role like that, you've hit the jackpot...but these are hard to come by (like many companies)...and you can't fault people for not wanting to leave a good gig.

    My review of course is from my specific experience as a Senior Analyst, but I did work here for 5+ years and had several roles so this granted me a holistic perspective. If you are investigating for an analyst position, how should I say this....hmm, trust your instincts if something seems awry in the interview.

    Advice to Management

    A change is desperately needed - reevaluate your salary, hire qualified management and staff who can communicate, and align your mission/vision to people's objectives


  10. "Great for College Students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Chase part-time

    Pros

    Great company to work for if you are a current college student. They are very flexible with your hours. Very professional and good exposure to people interaction. Great benefits.

    Cons

    Not easy to move up with in the company specially in smaller branches that have limited opportunities.


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