Chase Reviews | Glassdoor.ca

Chase Reviews

Updated 16 February, 2019
6,352 reviews

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3.6
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Jamie Dimon
2,289 Ratings

Employee Reviews

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Pros
Cons
  • "Work/life balance is hard with a baby, as this is a full-time position" (in 202 reviews)

  • "No promotions from upper management" (in 221 reviews)

More Pros and Cons

  1. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chase full-time

    Pros

    Best environment and leadership in the business

    Cons

    None to speak of in 2018


  2. "Decent experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Chase full-time

    Pros

    - Flexible schedule
    - decent pay and benefits

    Cons

    - Did not have many positions I desired to grow into
    - Some coworkers were petty and juvenile but you get that with every workplace.

    Advice to Management

    I have none, management does their part and I am not going to give a negative review because of a few bad apples.

  3. "Help Desk Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Help Desk Specialist in Toronto, ON
    Current Employee - Help Desk Specialist in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Chase full-time (More than 3 years)

    Pros

    It can help you pay rent while you find another job that is actually worthwhile.

    Cons

    Everyone in the Toronto office is out for themselves. Many Team Leads have this arrogant superiority complex, when they themselves are lazy as can be. Every person points a finger at another person for everything, because the culture in this office is fear. Recognition and positivity is all faked and just comes down from corporate edicts from above to pretend they care. The reality is that in 2018 they have settled on focusing on call Average Handle Time and scripted language. It does not matter if you actually help your clients, as long as you hang up on them in a few minutes or less and open by saying "Welcome to Chase" and close by asking "are there any other questions, thank you for calling Chase" then you pass. Spending the actual time to help the client doesn't matter, because this is a scripted and top-down managed call centre that doesn't care about independence and workers thinking outside the box to help their customers. As soon as you show interest in a customer and spend 5 minutes off the phone to figure out a problem, your score drops because you're considered non-productive. Also, the leaders in the Help Desk are ultra secretive. They won't even be honest with you when there are dogs coming around to check for bed bugs, one even lied to me and said they were looking for drugs. There is no reason not to be transparent, the bossy control and fear and secrecy environment is what makes this job unbearable.

    Advice to Management

    Just quit. Resign and let a competent set of replacements come in and shake it up.


  4. "Deveolopment Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Manager in Toronto, ON
    Former Employee - Business Development Manager in Toronto, ON
    Doesn't Recommend

    I worked at Chase full-time (Less than a year)

    Pros

    Good benefits, reasonable work schedule.

    Cons

    Overly Micro-managed, with very little manager support.


  5. "Specialist II Help Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Chase full-time (More than 3 years)

    Pros

    Benefits begin quickly, such as health or RRSP matching. JPMorgan Chase is a good name to have on a resume.

    Cons

    It is a call centre, so you have to expect the micromanagement that comes along with it. This service centre got new leadership about two years ago and it turned the operation upside down. First of all, they now obsess over AHT (average handle time), Chase focuses heavily on getting customers off the phone rather than actually helping them. Training is terrible, because departments aren't specialized into separate sales, customer care/billing, or technical support teams they have tried to force all agents to take all calls and know everything. Lastly, the Pro of having JPMorgan Chase on your resume is undone completely by the fact that this is not a Canadian company, so the office is just an outpost and entirely controlled by US managers in Tampa or Phoenix. The Canadians never speak up against the poor leadership (like the AHT mandate) that comes out of the states, the people in this office have no control and are all yes-men. They say yes to whatever big brother next door wants, because all they're concerned with is keeping their jobs. So its intensely frustrating, because managers in the US look at graphs and spreadsheets and make decisions without really understanding the distinct operations in Canada. Did I mention this remote management only cares about AHT and a few scores which have nothing to do with providing good customer care? Oh well, its a call centre, what can you expect?

    Advice to Management

    I advise Canadian management to wake up, stop being push-overs, and question the stupid policies coming from the US parent base! Canadian leadership needs to allow Chase Paymentech Canada to be bought out by a Canadian bank and cut the US out of the equation, Chase Paymentech Canada has been through 3 Presidents in the past 3 years for a reason, when the new Prez starts he'll probably see the US leadership keeps Canada on a leash and won't let it perform on its own will. The terrible US leadership is what is killing Paymentech in Canada. We aren't #oneteam together with the US, we are a distinct operation and need the respect that comes with it. ScotiaBank, National Bank, I don't care what bank but any bank in Canada should buy Paymentech out and leave the Chase brand behind. If the Canadian operation could stop focusing on AHT and start making employees happy and stop the pressure to kick people off the phone it would be amazing. LET A CANADIAN-OWNED BUYOUT OFFER HAPPEN!


  6. "Just OK.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Chase full-time

    Pros

    some of the good things I experienced at Chase were, Commission, Teamwork, Technology, Schedule, and Responsibility

    Cons

    Salary
    Career development
    Upper management
    Exposure to products
    Inclusion


  7. "Collections agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Representative in Ottawa, ON
    Current Employee - Collections Representative in Ottawa, ON
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Chase part-time (More than 5 years)

    Pros

    Flexible Hours, pay wasn't bad, good benefits and bonus incentives

    Cons

    Management were a bunch of bullies that made the job stressful

    Advice to Management

    Pick real managers, not friends of friends

  8. "Project Manager Salary"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chase full-time

    Pros

    Great place to work !

    Cons

    the compensation was on the lower end of what other companies are paying

    Advice to Management

    . . . . .


  9. "Working For Chase US"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Chase full-time (More than 5 years)

    Pros

    The opportunity to work from home.

    Cons

    They use the forced distribution system for performance reviews which places a select number of team members in the groups of exceeds, meets and needs improvement based on ranking within the team even if their performance doesn't warrant it. This means some high performers on teams flush with other exceptional team members could be bumped to a meets expectations or even a needs improvement depending on how strong the team is. At the same time, a low performer could be bumped as high as an exceeds if they are on a team of low performers. This poor system creates situations where poor performers can be rewarded and high performers passed over.

    Advice to Management

    There is a great deal of work to be done there and they need to stop cutting resources and merging teams under managers who don't take the time to understand the business before making decisions.


  10. Helpful (2)

    "Chase Paymentech Toronto is on the highway to hell"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    None. Make the best of your situation... get what you need and get out! Or keep your head down, do the work and document everything. The best job perk is having JPMorgan listed as your employer on your resume.

    Cons

    If you're entertaining the idea of working at Chase Paymentech Toronto, stop, look elsewhere and don't turn your back. Where do I start?

    Extremely high turnover and employees on sick leave have plagued the company for the past 2+ years due to a bad reputation in the payment processing space, managers with draconian management styles, colleagues who are unqualified, incompetent and inhumane, extremely low pay, laughable benefits and bonuses.

    Chase used to operate like a mid-sized, happy family business until new executives joined, changing the culture with their unrealistic demands and delusions of grandeur.

    Every department from Sales to Partnerships to Relationship Management to Marketing act like they're in high school. Everyone is somehow related or old friends.

    The way to get in is through a referral. If you're referred, you're automatically hired 9 out of 10 times.

    The receptionist as well as the Admins are the ringleaders within the company. Chase runs on pettiness and gossip which is stirred by the Admins. Keep your enemies closer...

    Good people have left for competitors or any other available opportunity as toxic people have joined and replaced them. You are discouraged from applying internally and developing yourself professionally.

    Competitors will pay you double or more for the same work you do at Chase and they are lightyears ahead of Chase.

    Save yourself the stress and heartache and go where you'll truly be appreciated for your talents and ideas.

    Advice to Management

    Get some professional help. Good luck!