Cars.com Reviews

Micromanagement at its finest by unqualified and inexperienced middle management who lack any kind of business acumen, ethical professionalism, or moral standards. They preach culture and work/life balance—don't buy it—it's a fallacy. Unrealistic goals—20% YOY growth expectation. Low compensation—new comp plan every year—progressively worse for the employee. Chargebacks that penalize the Rep on cancellations at 100% of monthly rate against current commissions after—in many cases—years of billing—is just simply greedy, unfair, and ridiculous! Extremely Cliquey—good luck if you're not in “the in-crowd." Favoritism at its worst. Merit-based promotion is non-existent—they promote their low-performing “favorites” to protect them from PIPs and/or termination. Open communication/feedback is neither encouraged nor welcomed. Overall—a company that seems to value superficiality over substance—good looks over talent—confidence over competency—and glibness over intelligence. This is the Achilles' Heel of the company and will be the ultimate reason for its epic fail.

The PXT (People Experience Team/Human Resources) team is one of the worst in Chicago. The so-called Business Partners will only correspond with Directors and above while avoiding everyone else. What kind of HR team does not want to talk with people? Furthermore, confidential information is leaked all the time and when you bring this up they state an investigation into this matter is a lot of work. The Operations (call center, fulfillment, account management, etc..) department has been blown up and turn it into a support sales ONLY model to drive revenue. 
 Many of the Product owners have no experience and as a result we’re making silly mistakes that cost the company revenue on a daily basis. Cars has no active CTO which is vital for an origination this size and it’s clear that Tech’s only function is to support Product maybe that’s why most tech staff is leaving at a record pace. 
 Sales controls the company and are untouchable! Most of the sales departments have no respect for others in the company and will manipulate anyone to get what they want to hit personal goals. In addition, we have roll-out plans for products that calls for sales to pitch a certain number of units and yet reps will not do it. Are you telling me there is not a single customer in your area that might be interested in a new product to help them? Even a "no" would help us drive change. Leadership has not communicated an action plan around these Glassdoor reviews in years so it seems the strategy is to just avoid it and hope they go away. The CEO recently got many of us together in the lunchroom to talk about the issues with the company and a few old school employees at my table were not interested which was disappointing….maybe that is why nothing ever changes! Also if your tight with the CEO or CRO your untouchable no matter your performance
. The employee review process changes every quarter and your manager is suppose to have a conversation with you each month to talk about your performance, yet the majority of managers do not including VP’s and CET (Cars Executive Team). Compensation is not close to market or based on experience regardless what HR says. The culture is different depending on what floor you work on which is sad for such a small organization.