Does BetterHelp pay their employees well?

According to anonymously submitted Glassdoor reviews, BetterHelp employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at BetterHelp. This rating has improved by 10% over the last 12 months.

How satisfied are employees working at BetterHelp?

68% of BetterHelp employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BetterHelp 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at BetterHelp?

Therapist (378) , Counselor (89) , Behavior Therapist (38) , Licensed Clinical Social Worker LCSW (38) , Mental Health Counselor (36) , Licensed Professional Counselor (27) , Psychotherapist (26) , Counsellor (24) , Mental Health Therapist (21) , LPC Therapist (19) , Licensed Mental Health Counselor (18) , Licensed Clinical Social Worker (17) , Licensed Therapist (15) , Licensed Marriage and Family Therapist (LMFT) (14) , Mental Health Counselor/Psychotherapist (11)

What are the pros of working at BetterHelp according to real employee reviews?

"Flexible schedule and that is it!" ((in 46 reviews)); "Being able to have a flexible schedule." ((in 40 reviews)); "Amazing people with a startup DNA" ((in 20 reviews)); "Great culture and wonderful people" ((in 16 reviews)); "It's very flexible and the clients were great!" ((in 16 reviews))

What are the cons of working at BetterHelp according to real employee reviews?

"Low pay for high output No transparency about changes made to pay Little to no support from admin" ((in 288 reviews)); "No benefits and lots of no shows" ((in 21 reviews)); "Communication was awful, and I was let go with no warning." ((in 10 reviews)); "Clients can not use insurance to pay and get charged regardless of whether they use their weekly session." ((in 5 reviews)); "Leadership can be a bit too hands" ((in 4 reviews))

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BetterHelp

Part of Teladoc Health

BetterHelp Reviews

3.7

68% would recommend to a friend

(184 total reviews)

Fernando Madeira

79% approve of CEO

72% positive business outlook

Ratings by category

4.3

Diversity and inclusion

3.9

Culture and values

3.9

Work/Life balance

3.8

Senior management

3.6

Career opportunities

3.3

Compensation and benefits

BetterHelp has an employee rating of 3.7 out of 5 stars, based on 184 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BetterHelp employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

184 reviews

4.0

Jul 2, 2026

Great atmosphere but some cliques can form

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Great atmosphere and team colloboration

Cons

While there is a great team collaboration some team can feel very "clique-ey"

3.0

Jun 11, 2026

Flexible hours and remote work, but low pay

Therapist

Recommend

CEO approval

Business outlook

Pros

Remote working, easy platform, easy to use, choose the hours, clients come to you.

Cons

Low pay unless you are willing to put in a lot of hours.

1.0

Jun 8, 2026

High workload and poor pay overshadow client success

Marriage and family therapist

Recommend

CEO approval

Business outlook

Pros

Used to get a lot of clients - not so much currently.

Cons

Pay is terrible. I work 6 days a week, sometimes from 8a -7p with two breaks.

Viewing 1 - 3 of 184 Reviews

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Jobs at BetterHelp

Senior Manager of Insurance Operations Systems

San Jose, CA

US$120K - US$150K /yr

(Employer provided)

View job

Senior Manager of Care Transformation

San Jose, CA

US$130K - US$170K /yr

(Employer provided)

View job

Credentialing Team Lead

Head of Enterprise Sales

San Jose, CA

US$190K - US$225K /yr

(Employer provided)

View job

Psychiatric Nurse Practitioner (PMHNP) - Remote