Does American Family Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, American Family Insurance employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at American Family Insurance. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at American Family Insurance?

47% of American Family Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Family Insurance 3.2 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at American Family Insurance?

Claims Adjuster (120) , Customer Service Representative (108) , Insurance Agent (73) , Casualty Claims Adjuster (41) , Sales Representative (40) , Sales Specialist (38) , Agent (30) , Customer Service Representative (CSR) (28) , Claims Representative (26) , Manager (25) , Claims (23) , Agent Assistant (21) , Sales (21) , Software Engineer (20) , Intern (19)

What are the pros of working at American Family Insurance according to real employee reviews?

"Great benefits and very flexible." ((in 343 reviews)); "Good pay and job stability if you're in the right circle." ((in 175 reviews)); "Great people and good" ((in 152 reviews)); "The company works hard to make sure employees feel valued and have a good work/life balance." ((in 91 reviews)); "Great culture and the organization is very involved in the community" ((in 76 reviews))

What are the cons of working at American Family Insurance according to real employee reviews?

"A lot of favortism shown and is part of the reasons why there is a poor management team." ((in 124 reviews)); "Senior leadership appears to encourage constant change as a means to avoid being held accountable for results." ((in 70 reviews)); "Bad managers that say they care but don’t really" ((in 68 reviews)); "No training regimens for new hires at all they do not give their employees the tools to succeed." ((in 48 reviews)); "Favoritism is big" ((in 16 reviews))

What are employees saying about American Family Insurance redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Family Insurance redundancy and their outlook for job security at American Family Insurance in 2026.

American Family Insurance Reviews

3.3

47% would recommend to a friend

(2,515 total reviews)

Bill Westrate

55% approve of CEO

48% positive business outlook

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Family Insurance has an employee rating of 3.3 out of 5 stars, based on 2,515 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Family Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

3K reviews

2.0

Jun 24, 2026

Good pay and benefits, but metrics can be tough

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

good benefits good pay paid for your license

Cons

full of metrics that can be hard to attain.

4.0

Jun 16, 2026

Great manager and team, but remote policy changed unexpectedly after hire.

Policy operations representative

Recommend

CEO approval

Business outlook

Pros

Hired as remote, wonderful manager who encourages and aids career growth. My team is fantastic, the work life balance & flexibility works very well for me.

Cons

Felt like a bait & switch situation pretty soon after being hired, we were then told that we will be hybrid 50% of the time in office. Those of us who were hired as remote were required to live within 30-50 miles of an office are required to be in office 10 days a month starting this fall. But some were hired that live outside those parameters? So that requirement ended up not being true? The timing of it felt planned for my onboarding group I guess. And when complaints aired (obviously) upper management held forums in which they basically said “we gave you enough of a heads up, nothing you say is impacting our decision.” That’s really the only thing that has bothered me working here. We’ll see how it goes in the fall!

4.0

Jun 16, 2026

Great hands-off management, but pay is low

Associate actuarial analyst

Recommend

CEO approval

Business outlook

Pros

“Hands off management” in the best way. Very anti micro management

Cons

Low pay relative to industry

Viewing 1 - 3 of 2,515 Reviews

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Jobs at American Family Insurance

Licensed Insurance Agent

Catastrophe Risk Associate (Remote)

Customer Service and Sales Representative (Primarily Home)

Customer Loyalty Specialist

Product Development Manager (Remote)

Boston, MA

·

US$125K - US$188K /yr

(Glassdoor Est.)

View job