About the company - LED Roadway Lighting (LRL) is a developer of LED streetlights and IoT connected smart city technology applications that create safe, efficient, livable cities which the company markets under the Liveable Cities and Evluma brands. For further information, please visit our websites https://liveablecities.com and https://evluma.com.

About the position - We are seeking a motivated Junior IT Support specialist to join our technology team at our Manufacturing Plant in Amherst, NS. This entry-level position offers an excellent opportunity to develop your skills in technical support, computer networking, and IT troubleshooting within a dynamic environment. The role involves assisting users with hardware/software issues and maintaining system functionality.

Responsibilities:

• Provide Tier 1 and designated Tier 2 IT support to LRL, Liveable Cities, and Evluma staff via the IT Ticketing System, triaging and resolving end-user issues across Microsoft 365, Windows desktop, mobile devices, printing, and network connectivity.
• Provision, deploy, and decommission end-user hardware — laptops, monitors, peripherals, and mobile devices — in coordination with the Systems Administrator.
• Execute user account lifecycle tasks in Microsoft 365 / Entra ID, including onboarding, offboarding, and access changes, in alignment with the LRL Cyber Security Policy framework.
• Maintain endpoint compliance and asset records: software updates, patching, hardware inventory, and licence tracking.
• Support Liveable Cities customers with Tier 1 Video Management System (VMS) assistance, including basic Milestone XProtect troubleshooting, account changes, and ticket communication.
• Document recurring issues, common resolutions, and operational procedures; contribute to the IT knowledge base and track all work using the IT Ticketing System.
• Contribute to cross-functional IT projects as assigned, including hardware refresh rollouts, Microsoft 365 changes, security-awareness campaigns, and customer onboardings.

Qualifications:

• Recent graduate (within the last three years) of a post-secondary program in Information Technology, Computer Systems, or a related technical field; or equivalent demonstrated experience.
• Resident of Atlantic Canada or willing to relocate to Amherst, Nova Scotia.
• Working knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, Entra ID basics) and Windows desktop administration.
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
• Familiarity with IT ticketing systems and structured support workflows; Jira Service Management experience an asset.
• Strong customer-service orientation; able to communicate technical concepts to non-technical audiences in clear, professional language.
• Eagerness to learn video management systems (VMS), IP-based video infrastructure, and broader IT operations under mentorship from the VMS Administrator and IT Manager.
• Demonstrated reliability, attention to detail, and discipline in following documented procedures.
• Comfortable contributing to documentation as part of regular work.
• Must be able to travel as required – typical travel would be between Amherst and Headquarters in Halifax, NS.
• Must be able to lift and carry up to 50 lbs.

Supervisor: Harlyn Porter, IT Manager

Compensation: $45,000 - $50,000 CAD annually

Candidates who apply through a website (e.g. Indeed or LinkedIn) – your resume is already being considered - please do not send an email. Otherwise, all qualified applications should email a cover letter and resume in PDF format to hr@ledroadwaylighting.com with the Subject Line: Junior IT Support. For security reasons, we no longer accept Word documents.

Candidates that are being considered for the position will be required to provide at least 2 references and undergo a Criminal Background Check within the hiring process.

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, unfortunately we cannot consider your application at this time.

Applications are reviewed in the order they are received. All applications are appreciated; however only those selected for an interview will be contacted.

Please note: We do not accept unsolicited agency referrals or candidate submissions for this position. Direct applications only will be considered. Thank you for respecting our hiring process.

Pay: $45,000.00-$50,000.00 per year

Benefits:

• Casual dress
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Application question(s):

• Are you a Canadian Citizen or do you currently have a valid work permit/ authorization to work in Canada?
• Please confirm that you understand this is an in-person role located in Amherst, Nova Scotia. (Please type Yes to confirm)

Work Location: In person