In this role, you will be expected to:

• Develop step-by-step user guides, FAQs, and instructional documents to help users effectively utilize our software
• Write and edit copy for user interfaces (UI) to ensure clarity, consistency, and user-friendliness
• Create and update software system-generated email notifications to ensure clarity and consistency with our brand voice
• Produce tutorial videos and visual guides that simplify complex concepts for users
• Collaborate directly with clients and end users to gather feedback and translate their needs into clear, intuitive product design and documentation
• Generate and deliver in-person or online presentations or webinars on software modules and features to clients, users, and team members
• Collaborate with graphic designers, software developers, and other team members to ensure documentation aligns with product goals and user needs
• Maintain and update a knowledge base of documentation and FAQs as our software evolves
• Apply UX writing principles to create user-centered, easy-to-understand content
• Follow and contribute to our software style guide

You might be the right fit if you:

• Have a strong ability to quickly learn complex software systems.
• Pay meticulous attention to detail.
• Possess exceptional writing and editing skills.
• Can break down complex concepts into clear and concise explanations.
• Inspire trust through openness, honesty, and transparency in communications.
• Work well both independently and as part of a team.

Qualifications:

• Bachelor’s degree in English or Communication Studies (with a major in Professional Communications)
• Proficiency in Microsoft Word and Adobe products
• Experience with AI tools and technologies, or a strong passion for learning and working with AI

Bonus points if you have:

• UI/UX design experience is a strong asset

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.