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      athenahealth

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      Desktop Support Technician Interview

      Jun 25, 2019
      Anonymous interview candidate
      No offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at athenahealth in Jun 2019

      Interview

      I am still in the interview process but I wanted to reflect my positive experience before finding out whether I get it or not (and potentially making my review bias). I have had 3 phone screen/interviews. First with a recruiter and then with a couple of different managers in the tech department. I have interviewed a lot recently and been asked to just reiterate what was on my resume, but that wasn't the case here. They asked questions that would actually give insight into how I'd do my job and not the definitions of things I'd never get to use the technical terms for anyways because I work with end-users and use layman's terms. The interviews were very conversational and they were very clear about the role, expectations, and things to consider. I really appreciated how transparent they seemed to be, especially about the changing dynamics of the office after a merge. Update: I was NOT offered the role or offered any feedback as to why (this was via a recruiter, so expected some). I am glad I wrote this review first since I definitely would have tinged my experience with my disappointment in hindsight.

      Interview questions [2]

      Question 1

      What are some of the more "difficult" types of customers you've worked with?
      1 Answer

      Question 2

      What is your approach to troubleshooting?
      1 Answer

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