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      Zoom Recruitment

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      Customer Services Representative Interview

      Nov 21, 2025
      Anonymous interview candidate
      South Perth
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through a staffing agency. The process took 2 days. I interviewed at Zoom Recruitment (South Perth) in Nov 2025

      Interview

      Was not asked about my customer service experience yet the job is for Warehouse-customer services role. I was accused of writing job descriptions in my resume, Account manager preferred to use a different system for referee checks which created more work for the referees, The account manager has a nasty and rough tone to her approach and voice over the phone and face to face interview. She comes across a non-believer, and I am not sure if she has worked with Kiwis or I don't think she knows a lot about the culture of Kiwis as she is very judgemental.

      Interview questions [1]

      Question 1

      The account manager wanted to know about my previous job and what did it involve. She also informed me that I should add more than 2 referees to my resume. To also shorten my resume because 8 pages is too long.
      1 Answer

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