I applied online. The process took 1 week. I interviewed at Wells Fargo (Columbus, GA) in Jan 2016
Interview
I completed the application online. Was emailed to pick a phone interview time. The phone interview was standard questions. That part was very easy! Was told to expect a call back in two or three business days on the 2nd interview. Got the call back and interviewed with both, the store manager and the hiring manager. The interview was very simple. The HM had to read from a packet of standard interview questions. I was the last interview of the day. And got a call back from the recruiter about two business days saying I got the job. Now I'm in training. Which is 14 business days. Much of it is on the computer
Interview questions [4]
Question 1
Name a time you went above and beyond for a customer.
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Interview questions [1]
Question 1
How comfortable I would be teaching customers our new apps.
I applied online. I interviewed at Wells Fargo (Hallandale Beach, FL)
Interview
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Interview questions [1]
Question 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
I applied online. I interviewed at Wells Fargo (Hillsboro, OR)
Interview
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Interview questions [1]
Question 1
Give an example of something that your colleague did that was unethical and what did you do about it