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      Wayfair

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      Customer Service Manager Interview

      Oct 14, 2020
      Anonymous employee
      Ogden, UT

      Other Customer Service Manager interview reviews for Wayfair

      Customer Service Manager Interview

      Nov 8, 2021
      Anonymous interview candidate
      Orlando, FL
      No offer
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Wayfair (Ogden, UT) in Jul 2020

      Interview

      I was interviewed for the Customer Service Manager role. The recruiter was really friendly. The interviews were organized and professional. The interviewers were nice and very professional. I don't know what else to put here lol

      Interview questions [1]

      Question 1

      Discuss a chart/ reporting table, etc.
      1 Answer
      Neutral experience
      Average interview

      Application

      The process took 1 week. I interviewed at Wayfair (Orlando, FL) in Nov 2021

      Interview

      First I got a call from the recruiter. She asked me just a few questions about my background and my salary expectations. She then said I was moving to the next round and that was scheduled for 2 days later. It was a google meet interview of 30 minutes. She asked me only 3 questions, I thought it didn't go well and that the manager was not really paying attention to me, but about an hour later I got a call from the recruiter that she would like to send me to the next round and that it would be a panel interview and that it would take about 2 and half hours. I have to say the recruiter was very nice and helpful and she wanted me to do well. She sent a lot of information and some tips for the interview. The panel interview was with 4 people and 1 assesement. They kinda asked me the same queestions. It was behavioral questions. Tell me about a time... They do move really quickly and don't make you wait. The whole process took about 1 week. I just think that 6 interviews are just too much. I did not get the role and the recruiter called me to inform me. I appreciated that she just didn't send an email.

      Interview questions [1]

      Question 1

      Tell me about a time when you had to correct the work of one of your peers. Tell me about a time when you had difficulty with one of your colleagues.
      Answer question
      1

      Customer Service Manager Interview

      Jul 22, 2021
      Anonymous interview candidate
      Pittsfield, MA
      No offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at Wayfair (Pittsfield, MA) in Jun 2021

      Interview

      The first call is an interview with the recruiter. If you are recommended to move forward, you get scheduled to interview with other members of the team and/or your potential direct report.

      Interview questions [1]

      Question 1

      What difficult situations have you run into and how did you overcome them?
      Answer question

      Customer Service Manager Interview

      Jun 9, 2021
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Wayfair in May 2021

      Interview

      interview has done by Zoom and 1 HR lady about 45 min. it was mainly about actions and behaviour as manager from my previous experiences, not much explanation about company or detail of work

      Interview questions [2]

      Question 1

      Manager behaviour and actions for each cases
      Answer question

      Question 2

      how would you deal with the situation when your team is not reaching to target
      1 Answer