I had a phone interview followed by a face-to-face interview about a week later. The phone interview was about half an hour long and I was told some basic information about the company and was asked about my resume. The in-person interview was with two employees, who took turns giving me info on the company, asking about past work experience, and asking how I would respond in certain scenarios. For example, what would I do if a long term customer that the company does a lot of business with wants to return an item that is nonreturnable? How would I handle an irate customer? They also asked behavioral questions such as what my biggest weakness is, what motivates me, etc. This lasted for about an hour and a half.